If you've never said the words "I'm hankering for some bundt cake!" it's because you haven't had a cake from Nothing Bundt Cakes. Nothing Bundt Cakes came into my life when I was living in Santa Monica, CA. As I was walking the kids to school, I saw the store but didn't think much of it. As far as cakes go, bundt wasn't high up on my list. They always seem to be a bit bland, dry, and never have enough icing. But all things changed when we walked in and saw a sample plate. Oh. My. If nothing else, go into the store on Walton and just try a sample. Now, I'm gonna warn you. In CA the staff didn't mind at all when you came in, tried a sample, and left. I'm docking this Nothing Bundt Cake because they do. The staff is less than helpful. And even though we've bought several cakes from them, we've also given our business to someone else because of how rude they are. And get ready for nickel and diming! We bought a cake from them and, impatient as all get out, wanted to dig into that bad boy stat. After the cake exchanged hands, we asked if they had a fork. A plastic fork mind you. Disposable, inexpensive. The person looked at us highly annoyed, her face not hiding the disgust that this request presented, then bent down and handed us a decorative packet (if you will) of a fork and a napkin. "Cool - thanks!" I said as I bent down to pick it up. To which she immediately snatched it up off of the counter and told us that there was an additional charge. "For a fork?" I incredulously asked. "Yes... And a napkin." So we hopped in the car, rushed across the street, and went to Starbucks to grab a fork. Oh, and a napkin. So all that should level set you when you go into the store to try a sample. You will get dirty looks. You will be made to feel like a homeless person needing a shower. You will feel bad that you aren't purchasing something. BUT, isn't that the point of a sample? Back to my love of their product. The bundt cakes truly are delicious. Moist, fresh, and a wonderful cake-to-icing ratio. These bad boys also come in multiple sizes. The Bundtini's are super cute and not too pricey at $5. The cakes are a bit more so we save those for special occasions. You can also purchase a box of 12 Bundtini's that come in chocolate chocolate chip, lemon, raspberry, and red velvet. Our family's favorite is the confetti, followed by the chocolate chocolate chip. The confetti has that delicious birthday cake flavor that you would think would be bland, but they are anything but. They also have seasonal cakes, but try as we might to purchase them, we have last minute regret and go with our tried and true. Don't let the staff deter you, these cakes will completely surprise you and they are more than worth it. Besides, it's not like you're dating these people. Just make the transaction and try not to devour it on the way to your car. Oh yeah,...
Read morewent in this afternoon to pick up 3 cupcakes for birthdays at our clinic on Monday. It was certainly disappointing to walk out without the cupcakes. The young lady I was about to pay had to go to the back when I told her I am a Mercy employee and would like the 10% discount I have always received before (I did show the lady my Mercy badge). Another young lady from the back came out to the counter and informed me that she does not know about a discount for Mercy employees. I asked her to please call her supervisor or manager to ask., The young lady stated "she does not get paid for those calls so I am not allowed to call her. The young lady informed me that I could call during the week to ask a manager if Mercy gets a discount because she has worked there for a while and does not know anything about that discount. I felt that she was calling me a liar so I did not buy anything and I left. I'm very disappointed as I like to surprise my coworkers with a treat for their birthdays and these are a favorite of mine and my coworkers, I hope the young lady receives some educated advice as to how to treat customers...
Read moreI am so disappointed with the service I’ve received in my last three visits. I’ve been to this store to buy bundlets and all three times the girls behind the counter have been incredibly rude. This evening I went in and asked the girl behind the counter for a chocolate Bundtlet. She handed me the cake after I paid, but she didn’t bother to give me a small bag for the cake. I asked her for a bag and she opened the bag and handed it for me to bag the cake myself. The last time I went in the cashier didn’t even bother to ask me how she can help me. There was no communication from her, she just stood there and waited for me to ask her for the cake I wanted. I’m a regular customer and I’m completely disappointed with the service...
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