Taco Bell — Restaurant in Rome

I ordered two burritos. Both were supposed to be grilled, but only one was. On one of them (that usually came with cabbage), I asked for no cabbage, but they still gave me cabbage anyway. On this burrito they also overcooked the chicken. On the other burrito (the one that was not grilled), I had asked them to swap the beef for steak. Instead of giving me steak, they gave me no meat at all. In other words, they completely butchered my order. Additionally, the tables weren't super clean, one of their tables has been flat out broken for several months, and one of their self-order kiosks is finicky and laggy. Not a fantastic experience. 4/10, do not recommend. (Oh, and they no longer call out your actual full name, so I didn't realize my order was ready until nobody claimed it. Doing just initials is stupid and causes...

This is the absolute worst Taco bell I have ever been to I have 16000 deliveries under my belt with doordash and this is the worst place ever I walked in to pick up my dash order no one acknowledged me at all I was standing at the counter there was a receipt laying on the counter I glanced at it to see if it was for my order I did not pick it up the gm came running from the back of the store screaming at me you don't look at that I was like I'm sorry I have been standing here 10mins no one said anything to me I thought it might be the receipt for my order I finally got my order 20 mins later I said ty very much trying to be nice and she ignored me worst crew at that Taco...

I want to preface this with taco bell is one of my favorite places to eat. That said, I asked if fresco style would make it vegan and the cashier said yes so I ordered my meal fresco style. Get it and it has beef in it. Easy fix right? Go up say hey it has meat cashier apologizes and he puts in one for me with no meat. I get my food and theres meat on it again. I go up and say hey there's meat on this and I'm vegetarian and I was told about 5 minutes ago that fresco was vegan, can I get it without meat. Cashier goes to the manager who says fresco just means no dairy without saying anything else or giving me a refund despite her employee...