Zingerman’s Coffee — Restaurant in Romulus

Terrible coffee with nice employees. I believe the employees need training, as it appears they didn't receive any beyond basic operating instructions for the LM Strada they were using. I never saw them use the grinder, so no telling when the puck was prepared. It should be noted I was the only customer, so I was able to observe the process without difficulty. The espresso was sour and the milk was scalded and over steamed. The barista workflow was poor, reinforcing my belief that the employees need more training, and that the product they served me was not necessarily their fault.

This was disappointing, as they have a 3 group LM Strada MP on the bar, capable of making wonderful coffee, and it was a complete disaster.

Edit:

I went back for a chance at redemption, and was disappointed again. What I observed reinforced my belief that these employees just need training. I watched them grind into the portafilter but skip the tamper and lock straight into the group head. I asked about the tamper and the barista assured me it wasn't needed. I watched her pull the shot (awful). I watched her steam the milk again. She plunged the wand immediately deep into the milk and just left it sit there. She then dumped the shot into the cup followed by the scalded, untextured milk. The whole thing was awful...

Terrible service and even worse coffee. The person working didn’t want to be there. Despite being polite and greeting her it didn’t make a difference. Her attitude was terrible. It’s as if she’s burdened by doing the job she signed up for. Ordered a latte and wish I didn’t. Worst latte I’ve ever had. Scalding hot and more milk than anything. Don’t...

My flight was delayed and I needed coffee. After walking though two terminals and seeing all the Stabucks closed I came across this place. All of the staff working this am....New Years Day no less.....was friendly and cheerful and wanted to make sure you were taking care of. Kudos to what appears to be...