Chick-fil-A — Restaurant in Rosenberg

March 16th - Both sandwiches I ordered via carry out were wrong. We ordered a Deluxe w/American (this isn't even a modification, it's literally a menu item on the app), but they gave us a Spicy Deluxe w/Pepper Jack. Completely different item....well, it's a sandwich, at least.

We also ordered an original with no pickles, add American. They gave us pickles, and did not add cheese (which I paid extra for).

Fries were undercooked which means they got soggy almost immediately - and just like so many others, the container was only partially full.

Of course, requested sauces were missing....as always.

Food is expensive, especially these days, so for a lot of us, ordering out is a splurge we only get to enjoy occasionally. Its super frustrating when we don't get what we pay for. And even more so when it happens often.

I decided to send a message on Facebook about it - more of an fyi than anything, because I knew nothing would be done without me going back to the restaurant and I wasn't in a place to do so. I expected that maybe I'd get an "I'm sorry about that...next time you're around the store, stop by and we'll make it up to you!"

Didn't happen.

As a matter of fact, they didn't respond at all. Not so much as an apology, not even a sad little emoji face on my message. They saw it, and completely ignored it.

Am I surprised? Nah.

I know exactly how this store is run. This isn't a review coming from a disgruntled ex-employee...I haven't worked there since 2021, and I'm definitely not disgruntled. Life has since awarded me a much better opportunity than what I was spinning my wheels on at this restaurant.

Suffice it to say, I'm happy I was cut loose when I was, because judging from the service I and others on these reviews are getting these days, it's continued to go downhill since 2021, and I was already super frustrated with the entitled management and inadequate coworkers back then.

Fast food is a hard business to be in. I get that. I know it firsthand.

But when more focus is placed on the speed of your drive through and order fulfillment than it is quality and accuracy of the orders going out, the result is poor...

This was an order of $755 to be pickedup between 7:30am to 7:45am, catering order placed online. Which I was at the store and let an employee know I was there at 7:15am to be able to get the order. I had to have my daughter brought to me since things ran so late. At 8:15 am the person who was now late for work took the order, we did not get informed that it was not the full order from Chick fila. I asked them to open the play area for my daughter and after 10 minutes without anyone opening the play area, her and I left and I get a call $172 of the order did not arrive (From the place the food was going to, not Chick Fila). I had been gone for less than 20 minutes and get back to the Chick fil a and let them know they did not have the 4 trays of minis and they told me they will have to remake them. I asked, "What do you mean, when did you finish them because I was here till 8:30 am and nobody gave me the trays and it is now 8:48 am?". The workers ignored me and stated it will be 10 minutes. After 20 minutes I asked about the trays and I was told another 5 minutes. I got a message from the group they now already have food from somewhere else and to cancel that part of the order. Which I did tell Chick fila, now since it is close to 2 hours after the time of pick up to cancel that part of the order. I was told they have to get someone for that. A few minutes go by and now they are bringing the trays of minis out. I told them again, "It is 2 hours late and the people have other food now, so it needs to be cancelled." The employee just handed the bags over and says "Sorry" with a I do not care look on her face. Then gives me some little gift cards. I did have my daughter with me so I just take the bags of food and leave. I did not want to make my daughters day any worse with wasting anymore time with these people. The rest of the day was spent making up for how Chick Fila made my 7 year olds day...

Workers Definitely need better training on customer service and how to have manners with the public. This evening my wife and I thought we were getting a great chicken sandwich, like so many times before. The girl that took our order in the drive through was very rude and way out of line. She took our order and right off I could tell she was agitated. I have no idea why she was upset but saying that people who get upset, or can get an attitude so easily should probably not work with the public. So while taking our order my wife asked for chicken nuggets and of course the next question was what size fries with them. I spoke up trying to be polite and said she just wants the nuggets. She spoke up with an attitude and even raised her voice a lil. She Demanded that from now on going forward we say, "just the entree". She Demanded that we say that going forward. I said," I will say chicken nuggets only" and shook it off. She continued to have an attitude while asking if we needed a receipt. I didn't say much more but please and thank you. I feel sorry for her having a bad day or whatever. That still is no excuse for ruining my, or anyone else's day. Hopefully things get better, but for chick fila as a company things definitely need to change. Our fries were cold and looked uncooked and so was my chicken. Me and my wife have traveled a lot due to my line of work. We have eaten chick fila in Ohio, Pensilvania, Virginia, West Virginia, and California. Unfortunately this one definitely needs better training for employees or something needs to be better. Absolutely worst Chick-fila so...