Salata — Restaurant in Rosenberg

Update at the bottom

Let me explain an experience. This is the only Salatas in a 5 mile radius but looks like I may start venturing Out .

I had been wanting Salata’s all day and with all the traffic and running around I was able to make it but only by 8:40pm, 20 minutes before they closed.

When I entered all the employees were wiping down, cleaning up and what looks to be preparing for closing so they can go home. I get it.

However they close at 9pm and I am here to pay for a salad just as I would be if it were 12pm.

I quickly notice the Romaine lettuce is empty. I asked if they had anymore. The young man said no we’re out. I asked you mean there is no more in the store available . He said no. I said no what you mean is you don’t want to get any more romaine from the back because I’m sure there is more.

A lady comes and say unfortunately we’re not able to prep any more romaine . We have to use what’s already out. I asked is this a corporate rule or your rule she says it’s the managers rule and says they have been told that after 8:30pm they aren’t to prep any more food.

I asked for the managers name they said Yette or something I literally had to ask multiple times.

She then with an attitude says you know what I’ll make an exception as if she was doing me a favor. I truly think employees forget that customers make a difference and we should be treated with some level of respect just as they want respect.

So she goes and cuts up the Romaine lettuce comes out and cough a bit close to the direction of the lettuce.

She dumps it with an attitude into the pan. She prepares to make the two salads I was ordering and then goes on to say “ you know this is not what we typically do but I’m doing a favor for you because I have time on my hands”

I laughed it off because this young lady has no idea what customer service looks like. But I know to address issues with corporate as opposed to their staff.

Needless to say I will NOT be bringing my funds to this location until they provide training and if they want to stay open til 9pm they should be prepared to serve their customers with some respect and kindness.

I really want to see what was happening to the lettuce behind that fall. If she was being rude in front of me I could only imagine what she did or said behind the wall.

I prayed over my food in hopes that I wasn’t eating coughed on food or contaminated food .

Update: District Manager made it right; I’m thankful for her listening and making necessary corrections. I’ve been back since this incident and it’s like...

Just order 2 salads online for pick up ... my son went and picked them up for me... I paid $27 and barely anything was on the salads...I received incomplete salads..didn't get my pita chips, and no plastic ware as I requested with my order. I called and spoke with Dalilah she was so unbothered and said she doesn't know why my order was incomplete and that there is nothing she can do for me... but if I want the pita chips I can come get them... I asked to speak with a manager she said there is no manager and said the manager sandy works in the morning... I asked to speak to the person in charge and she said she's in charge! Tragic that they would put someone in charge who could care less about the people paying $27 for practically lettuce. I'm beyond disappointed and I feel ripped off by Rosenberg Salata. I opted not to go up there because I didn't want to cause a scene. Doubtful salata will be getting anymore business from me and if they do it won't be...

I went in last night to get a salad for dinner bc I didn't feel like cooking and asked for 2 extra sides of salad dressing bc I planned on taking the other half for lunch today. I can't eat all my salad at one time and dint like them putting on the lettuce for that reason. If you don't eat it all, the greens will get soggy and who wants that? I already paid for my salad and the girl working the register said she'd have to charge me for the extra sides of dressing. Absolutely ridiculous. They get salad dressing by the boat load and have no business charging for extra dressing. Every customer isn't the same and some like more dressing than others. After I pay $22 for a salad and give you a tip for bagging up my salad you think you're going to get more money out of me? I won't be back to this location. Never went to a Salata and was going to be charged for...