Sourdough & Co. Roseville — Restaurant in Roseville

First off, I know finding good help right now is hard, and the employees at this location were nice and greeted me right away...however...that is where it ends. I watched as the cashier rang up someone paying cash. He then handed back the change and went immediately back to making sandwiches and touching meat with the SAME gloves he had on when handling money! GROSS!!! I quietly asked for a manager (one because I didn't want to embarrass the cashier and two, I don't think it is my place to speak directly to an employee about proper food safety when I assume that should come from a manager or someone who knows the public health safety requirements in their own facility.) Anyway, I was told there was no manager, but someone came over who said "I am the closest thing" and I proceeded to tell him what I saw. At that point the cashier came over and in voice loud enough for the entire place to hear and said "you could have just told ME, you didn't need to ask for a manager" and then proceeded to make a big scene as he dramatically replaced his gloves (and did so dramatically with each sandwich/cash register switch addressing me each time). Patrons were all looking around asking me why the scene. The "manager" addressed me and said "I am so sorry...everyone knows they should change gloves, but they don't listen. Also, we get in trouble for too many glove changes so I don't really know what to do." Bottom line, we frequent this place often, but no more for us. Bummer because the...

It's unfortunate I am writing this review based on the service because the food is always good. My family ordered dinner at this Foothills location. One sandwich was made incorrectly (allergen we asked to not have) and the au jus for a French Dip wasn't included. The place wasn't busy, there were maybe three people sitting at a table. There were two staff members who were friendly to me, but started bickering with each other over who made my order and forgot to include the au jus. As one remade our sandwich and the other bagged the au jus, they never stopped bickering. I took my items home and found that the incorrect sandwich was made incorrectly again, in the exact same way (with the allergen). At this point he store had closed for the night and we were out of luck. My family member who originally picked up the order said that the two staff members were bickering when they visited the store earlier, too. It's unfortunate that the staff members were more focused on each other and not on the products and orders because this was incredibly frustrating and a waste of my time, gas and about $13 toward a sandwich we could not eat because it had an allergen on it by mistake, twice. Please do better by your customers and save the social interactions for after hours...nobody wants to hear the playful bickering and deal with the...

So disappointed with this shop. I've eaten here approximately 4 times and everytime there is a issue. All I ask for is avacado on my sandwich but I seem to never get it. This time i forgot to put it on my online order so i called the restaurant 4 times before I got them to answer and asked if they could put it on and I would pay for it when we picked it up. When we picked it up they had my husband pay for it and when we got home no avacado ugh I called and again 4 calls to get an answer and I told them there was no avacado and I'm a diabetic and already dosed my insulin so I would just like a refund. I was told sorry they can't do that there is no management there until tomorrow so I would need to come back then. I don't live in the area so it's ridiculous to think I could come in tomorrow to get my 1.35. I just don't understand what happen to customer service. They actually wanted me to bring the sandwich in to prove it didn't have the avacado on it. It's sad when you are made to feel like you did something wrong when they continually mess things up and you have been more then understanding about it. I've dealt with the owner in the past and she was no better in her treatment of me. Well subway or togos...