Dunkin' — Restaurant in Round Lake Beach

I ordered a pink velvet macchiato for my wife and they gave me a carmel macchiato, I told them about it and the person aggressively said the person who I am sure is the manager or maybe owner or something told the person that he had repeated the order to me and I said carmel macchiato.... First of all my wife heard me say pink velvet and the only thing repeated was me saying I wanted it iced , the rep was rude , confrontational , did not wear his mask while talking to me , even though it was drive thru it was not a six foot spread .... No customer should ever be talked to in the way this rep talked to me . I then only had one option which was to purchase another one so it's all good I did but to see the manager there just standing there without doing anything , makes me feel he does not care. I have filed a corporate complaint and will make sure that I make my experience well known to every person I encounter which is many . I put it on my kids life I ordered a pink velvet which was the only reason I ever went there ! !!!! A decade of coming here maybe longer and this has never happened. I tried giving the carmel one back but no all i could do was order another one , I don't need two and never ever wanted to get anything for free. Which is what they...

When I first arrived no one was there to take my order and all the employees were standing around doing nothing except for the ones in the drive thru. When I finally stared ordering I was talking with them in english and the employee with a name Rachel made a face and tell me "what do you want? ( Que quiere?)" I repeated myself many times and she was giving me an attitude with poor body language and talking to me an spanish which is ok, but she was trying to make me to translate every single word in spanish and saying that she doesn't understand me. I relly dont know what was the pourpose of them to make me to speak spanish when they are able to speak English. When my order was finally ready they did my coffee wrong and they give me a really bad attitude when I told them that it wasn't what I ordered and in that moment all employees gathered toguether and they staring at me while they were speaking spanish. This was the worse experience I ever have. One of the things that I will never understand is why people assume that because you are hispanic you need to speak spanish all the time, they need to understand that even if spanish is your first language there are some pleople that don't know how to translate every English...

If I'm paying for a donut.. I expect to get the donut I asked for. not a random one you think I’ll like because you're out of that specific donut that i payed for. This is unacceptable. There’s no excuse for being out of stock at 5 PM of anything. when you don’t close until 10 PM. Even if I order at 9:58 PM, you need to have enough for everyone. let’s fix this issue asap. .. I placed a mobile order at this Dunkin’ around 11:00 AM for a bacon egg and cheese wrap. I don’t care if it was busy or not—there’s no excuse for the careless mistake of giving me a sausage wrap instead because u can’t read? Mobile orders are sent in advance, giving the team more than enough time to read and comprehend each order. This is the second time my order has been wrong, and it’s clear that some employees lack basic attention to detail. They need to be fired or retrained immediately because this kind of service is...