In-N-Out Burger — Restaurant in Round Rock

This is the second and last time I will try In-N-Out Burger. They claim high quality, but they pay no attention to that in their actual product. The fries were dry and stale, prepared way ahead of time and not hot or fresh. I know they were old because I looked behind the counter and saw an entire prep area with many trays of fries waiting to be served after my wife mentioned someone told her they cut them fresh where you can see. The burger was nothing special and the buns they attempted to toast were burnt and crispy. The rest of the bun tasted stale and old, not fresh at all. The people at the table next to me seemed equally unimpressed, and made several negative comments while looking at their food with disappointment and begrudgingly eating it rather than throwing it out. I couldn't even eat the fries, and unfortunately, they went into the trash. At least I knew enough to order the burger without onion this time, as the first time I had one and said yes to onion, there was more onion than burger in the sandwich. My wife does not like McDonald's at all, yet she said she would prefer it over this, and that the burgers at McDonald's are 100% better. Coming from her, that is an incredibly degrading statement against In-N-Out Burger. I didn't have a shake this time because the first one was nearly tasteless, so at least the fountain drink was good. I have no idea why the place...

Great food and service. However, something weird and Sus happened. A man in a black dress came in a rush out of the ladies bathroom a few minutes after my daughter and a couple other girls came out of there. I didn’t see him go in so it was very concerning and disturbing to me. I didn’t know what to do so I asked the young man at the front register about their policy or procedure when this happens and he said: “I don’t know, let me ask my manager…” he went and asked his manager and older man who didn’t want to come talk to me. Another young man, the one who took my order initially came and asked me if I needed help and I asked the same thing but he didn’t answer because a lady came interrupted with no good answers. She said that they don’t have a policy about that and that they don’t keep on eye of what happens. Unless something happened then they will call the police or report it. She seemed a little rushed as she talked over me May be she was busy or seemed bothered by my questions. There was a cop listening in the back and she didn’t say anything. I thought that may be this location is a little more woke or something. It’s sad how they want to wait until somethings actually happens to a girl by a man in a dress in the girls restroom for they to do something. Why not take more preventive action instead? We need to watch out...

Highly disappointed with the service, which is has never happened in all the times I have frequented In and Out. Lezlie, was the person who "helped" us, when we walked in to the dining room. My husband didn't have a mask, as he had a busy day dropping the transmission of my truck, and forgot that he had washed his masks for work tomorrow morning. Lezlie politely informed us that we had to leave. I asked if she had a disposable one and she was quite condescending when she informed me that she did not. We go to the drive thru, Lezlie took pur drive thru oder and then asked if we wanted the food in a box to eat outside, but we declined since it was 11pm, windy, and chilly. We were still given our to go order in a box which I had to carry along with a full drink carrier. By the time we got home, my animal style burger was soggy and fries were ice cold. The dr. Pepper we ordered was some sort of watered down version of coke, and root beer tasted like they were out of syrup. Needless to say, what was supposed to be a quick, enjoyable dinner after a long day, turned into what will probably be our last visit to this store, as Lezlie could use some customer service skills. We are all humans just trying to make it in this crazy world, and if we were all just kind to one another, it would be a much...