Freebirds World Burrito — Restaurant in Round Rock

So, I have to say that it is with great regret I post this unhappy review of this location. I just want to preface all of this with, I have loved Freebirds since I first visited Austin almost 20 years ago. Freebirds and their super monsters were one of the reasons I packed up and moved down to Austin in the first place. One of the first places I took my wife before she became my wife was Freebirds. I wanted her to get to experience the wonderful glory of this place. She was from up north where they stuff some gravel in a moldy tortilla and call it a burrito. She enjoyed it thoroughly! However, my most recent visit has turned the sweet love I have for this establishment cold and sour. A large man loves a large burrito, and the super monster USED to hold a special spot in my heart until today. Today I picked up a monster in disguise as a super monster. When I returned home with my nicely packaged pickup order, I pulled out a foil-wrapped cylinder of anaemia. Weak and lacking the size and mass I am accustomed to from my beloved Freebirds. I thought to myself "maybe it's just your eyes playing tricks on you." Then I realized that just last month I had a super monster from this same location and as many people do I snapped a pic of its glorious beauty before happily consuming it. I compared the two and this pathetic excuse for a burrito was nothing compared to its former glory. I thought I should call and see if they'd be willing to make this right and not ruin my long standing love affair with this beautiful burrito house of happiness that is Freebirds. Boy was I surprised when a cold and unfeeling person claiming to be the manager told me that this sad excuse for a burrito was perfect. That she was completely above reproach and never could be wrong. That I just have to live with this sickly looking thing that was given to me. She cared not that I was saddened by my discovery upon arriving home. I had not taken a single bite. I would gladly return this sad little burrito if they would replace it with a real super monster. I would even pay more if that's what it takes to get my burrito nostalgia back one more time! She could not have cared less. She just kept saying how she was a perfect omniscient being, and that if I didn't like it I could just kick rocks. Why Freebirds?!?! Why would you do this to such a loyal customer? I thought you liked to pay people living wages and take care of them. Why do you have such an angry and malicious manager? Why can't we HAVE NICE...

Figured I would give this place another shot after a few months in hopes they would finally have their act together, which they don't. Manager in a red shirt takes my order, and I ask for 2 burritos, he then says "Okay we'll make this one first", and then proceeds to have me go down the line to build that one, and then not communicate to the other employee that I have another burrito, nor does he even get the 2nd tortilla ready. This however is not the worst of it. They have zero steak, and am told it will be a 4 minute wait (it was far longer than 4 minutes I found out at the end) so I instead got chicken, which there was practically no chicken left, and I was given what little was for my $16 super monster burrito, which had less meat than their competitor will give you for double the cost. You could visibly see the employee hesitate to even try and get me what meat was left but probably didn't want to tell me it would be an even longer wait for the remaining meat.

I get to the end after finishing building the first burrito and have to remind them once again that I have a 2nd burrito. I'm then forced to go back to the start of the line, cutting in front of other people either already in the process of building theirs, or people waiting to even start their order. Guess what, NO white chicken left after my burrito. There's barely any dark chicken left either so I get barely a full scoop of that. I'm having to yell in between people building their burritos, in order to have mine built as this is happening. How does that make any logical sense? Why would you not build the 2 burritos together and go down the line and then check-out?

Fast forward and while I'm waiting to be totaled out at the register, I overhear the manager tell every single person waiting in line it will be 12-15 minute wait on chicken, and a 10 minute wait on steak and the cook saying "I don't have any down" and shrugs her shoulder.

This all occurred at 6pm, and when I had gotten there I was 1 of only 3 people in line. Dinner rush hours and they have ZERO meat cooking or on backup. It's...

The associate who helped me seemed new and that didn’t bother me because he hooked it up but when he clocked out that’s when things took a turn. He was seen clocking out at the register, his supervisor or someone who acted like it asked him if he clocked out, he said yes with his clock out sheet still in his hand, and just as he was about to walk out the door from the kitchen she told him to come back so he complied and she then talked to him as if he was still clocked in instead of assisting me herself since I still needed to pay and was waiting on using my rewards coupon. I don’t understand why she felt the need to treat the new employee like his time didn’t matter. She had no right to lecture him about work or train him OFF THE CLOCK. I feel terrible for him and hope whoever she was will learn how to treat associates better, especially in front of customers. She didn’t even ask if I needed help. Just went straight to lecturing him knowing he clocked out...