H-E-B — Local services in Round Rock

I had a frustrating experience today when I tried to cash my government check at HEB. I didn't have a physical ID with me because of the nature of my work, so I brought my federal ID and badge instead. However, when I met with Amber, the manager, and Vicki, the services manager, they didn't even bother to look at my badge/ID and simply insisted that it needed to be a physical ID card.

It was clear that they believed a 3 * 5 physical card was the only valid form of identification in the world. I tried to explain to them that my ID card and the physical document I had with me showed them how to verify it, but they refused to even give it a glance. I thought maybe they were confusing it with a temporary ID from Texas, so I asked them again to take a look at it. That's when Vicki became defensive and started displaying a teenage attitude. She even called for her mentor to intervene.

At that point, I was completely fed up. I left and decided to write this review because I believe that people who take things personally should not be in management positions, especially in customer service. It's disheartening that after dedicating my life to defending my country and fighting for my life in a foreign country, I have to come home and have a fight with HEB and their customer service people over something as basic as an ID, even after explaining my profession to them.

Admiral Richardson A Patriot of the UNITED States of America

You want me to spend more time by calling you and to discuss with a partner. I took the time to write a review, you should be talking to your team. All that follow me have taken action, we don't plan on using your facility. Training, training and respect, than Here Everything could be Better... For now patriotic...

Tonight, I was checking out approximately 30 minutes prior to closing. After emptying my items onto the conveyor belt, I look up and feel quite crowded. In the space of 2 registers, there were 10 employees. There were two behind each register, two bagging at each register, and two hanging out between the registers. They weren't helping, they were socializing. The topic of conversation was what they were doing when they got off.

I appreciate your need to close stores early and try to meet unprecedented demands. I'm not even complaining that your store is out of most essentials. However, your employees should be practicing social distancing. There was no need for the social happy hour. It puts your employees and your patrons at an unnecessary risk. If you're going to hang signs about social distancing and limit entry in your stores, then please hire socially respectful and responsible employees. I literally couldn't get to the credit card machine because one of your male employees was in my aisle leaning over to speak to the female employee running the neighboring register. If they have nothing else to do, then have them disinfecting common surfaces for your customer's safety. Or send them home. There are plenty of people who are now out of a job and would probably welcome the chance to work and have no problem being respectful. It's time to upgrade your workforce, HEB. And apparently, your management needs some leadership guidance.

For the record, I had an amazing experience at the location at 79 and AW Grimes earlier. The entire team was respectful, professional, and the store had many of the things I needed. They could teach your 1431/I-35 team...

I asked "Tris" for help concerning HEB 30% discount on back to school items, and he kindly assisted me in looking up the merchandise. What a nice young Associate. Later, at the self checkout, my hangers qualified for your 30% discount $9.99 - 3.01 = $6.98. I saw Tris a few minutes later, and thanked him.👍👍

HEB, Thank you for restocking my favorite soda crackers. You know, the Central Market Sea Salt & Chives, and our favorite soda Cherry Coke Zero. God Bless You! This is only our second visit to this store; we stopped here last year when we were in the area.

P.S. There was another kind young man (tall blond, with glasses), who when I told him that my husband JP, had saw that there was N🔴 Cherry🍒 Coke Zero on the shelves, that he took it upon himself to look the soda up on his phone, and noticed your inventory showed HEB had 19 bottles, but N⭕️NE were on the shelf. Seeing we were through the self checkout, he asked if we'd be willing to wait for him while he went to investigate; and if he located any, "How many would we like?" We said, "Two." This is our second EXCELLENT CUSTOMER SERVICE, twice last night! This young man went to find them, and approximately 10 minutes later, he came with 2 bottles in the little hand-heldbasket. He informed us that usually the Coca-Cola vendors stock their own product, so it's always good for customer's to ask HEB Associates and Partners for assistance. I replied, I usually do, but men D🔴 N🔴T. He agreed with my husband, that they both tend N🔴T to ask, assuming you're out. This is N🔴T always true. I didn't get...