Schlotzsky's — Restaurant in Round Rock

Well I usually have no complaints really when it comes to Schlotzskys except there not being one closer to my home. I must say though after the last 2 visits I was not impressed at all. The time before this last visit I had ordered 2 Veggie supreme pizza and added pepperoni (like I usually do). When I received the pizza I noticed an odd smell. I wasn't to concerned since I didn't add like hamburger or sausage to the pizzas so the smell clearly wasn't spoiled meat. After trying a piece I couldn't get past the lingering odd smell. My husband didn't notice but then again he hasn't had the ability to smell very well in a long time. I asked if his pizza tasted good. He said yes. Mine on the other hand just didn't taste right. In fear of getting food poisoning, I decided I wasn't going to continue eating the pizza. Maybe it was just me but I wasn't going to risk it. Well this last time I went I noticed it took a really long time to get my order. Same order again 2 veggie pizzas add pepperoni but this time I also ordered a small original sandwich just in case my pizza had that same odd smell and taste. Finally, get my order and head home. As I'm sitting in traffic I figure I'll go ahead and have me a slice. I open the box and that's what I see. Clearly they had forgotten to add the pepperoni and noticed their mistake right before handing me my pizza. Guess they threw some on there and tried to heat it real quick. Well, it didn't work. The pepperonis were not warm at all and clearly were not all the way cooked. My biggest issue is that again there's not a Schlotzskys close to my home and I usually wait till I get home to start eating my order. Also it's not like the prices are cheap. Don't 6 what's going on with this Schlotzskys but I have always enjoyed their food and didn't mind paying their high prices for GOOD food. Think I'll give it some time before returning. This doesn't mean I'll never go back😏 hopefully over time this problem with making pizzas like they used to will get corrected. And they will build one...

I have been eating at Schlotzsky's ever since they first started in Austin in the 70's. They used to be such a friendly local spot that offered fresh sandwiches at affordable prices, but it has gone downhill ever since they started franchising! The quality of the food in my opinion is much lower nowadays while the prices have gotten outrageous and the customer service is awful! The only real bargain they offer now is the weekend pizza deal, which I have tried at several locations in Central Texas over the last few months. I stopped at this location recently to get their Meaty pizza (which comes with bacon, pepperoni, and sausage). I told the employee that I didn't want bacon, so I asked if they could simply make up the difference by adding extra pepperoni (which didn't seem like an unreasonable request since I am paying for three meats on the pizza). She and another employee started telling me they could not possibly do that and the owner doesn't allow that kind of substitution! I was very surprised because it is not only allowed at all the other locations I have visited, but several have offered to put extra pepperoni or sausage without me even asking when I told them I didn't want bacon. I also noticed the regular menu items were substantially more expensive at this location than other locations I have visited. I wound up just leaving and going to the location in Georgetown while heading north on my trip. The location in Georgetown was much friendlier and didn't have a problem with the substitution, so do yourself a favor and skip this location if you are traveling through the...

Twice I have come here and twice I have received horrible service and food as well. I have told the same cashier the two times I’ve come of my severe onion and tomato allergy and asked that the items I order not have any of those. Both times I discovered to my dismay both of them. In fact, this most recent time I’ve come I was with my grandmother. We just came in to have a nice meal and conversation instead we are served by a snotty woman who believes it’s acceptable to drag the tables and chairs across the floor to sweep. When we asked politely to “Please pick them up.”, we were welcomed with a snotty face and an even more of the racket. Then she decides it’s appropriate to sit down and openly mock my grandmother with her family or friends while still being on the job. After about 20 minutes of waiting we finally get our food where, you guessed it, my food was served with a side portion of the items I asked to not come with because I have an allergy. I take my food to the counter and wait for another 20 minutes to receive my food from the woman who was being rude earlier. Overall, the experience here was quite dreadful and do not recommend...