Popeyes Louisiana Kitchen — Restaurant in Rowlett

I have been visiting Popeye's Chicken for over 15 years locally. I have visited over a dozen different locations throughout that time span. I will never go back to this location. For anyone that chooses this location, be sure to check your food for quality, check your order for accuracy. if you don't, you have been warned. they pretend to listen, they pretend to care, they pretend you are getting a typical experience, you will get something different. you will be disappointed and then feel let down. nothing I ordered was in the bag. nothing was as it should be.

1. I ordered all dark (he asked me if I'd wait because it was sold out, I said yessir) I found white meat in the bag.
2. I ordered "Homestyle Mac and Cheese", I found mashed potatoes (there was only a tablespoon of the thinnest gravy I've ever seen in the package with the potatoes)
3. I ordered 2 different kinds of wings (2 orders of 6) I found 12 of a single flavor.
4. I ordered 2 apple pies, I found no apples pies.
5. I ordered Red Beans and Rice, this was something I've never seen before, it looked like very watered down Red Beans with only 1 heaping tablespoon of rice floating around in the runny sauce. I didn't eat anything, I was concerned with the food quality and the people serving the public......it didn't look like any other time I've visited a Popeye's Chicken. something was up and I don't take chances with flaky fast food service or food products .......I will never visit this location as long as I live..... it must be embarrassing for the company....I see now that most reviews are also very very low. This place will close down within a few more years if not sooner. Unless the owner fixes this utter failure, this place will be gone soon, this brand typically has so much potential to be successful and prosperous. Lesson Learned. Y'all be careful with this one, you know there's a lot they can do with the food before they serve it, and it's real hard to recognize what you're eating with all the rich spices. if it doesn't look right, if it looks off, throw it away, you're taking a chance with...

Avoid this location. The employee that we experienced was beyond awful. When ordering at the intercom, he cut me off rudely as I had just begun to start my order. Pull up to the window and he hands me my food without our drinks. He wouldn't come back to the window and his attitude was like he was miserable and didn't want to be working. Pulled around and went inside and told him that we didn't get our drinks. Mind you, I was still trying to be nice to him because he seemed to be a bit aggressive with whatever was going on within himself. He just grabbed cups and slammed them down in front of me, didn't say a word and walked off. The other employee looked miserable as if she was not on the mood to be around the guy. She saw his actions and walked over to me to bring me some straws. I'd say I deserved it if I was being rude or mean to him, but I was just trying to order our food and go home without bs. The employee was a black guy with tattoos on his arms. I'd say his name, but he took the receipt I showed him to get our drinks. The food was good, but the service makes this place garbage.

And to the person who replied. This WAS a mobile order. He made me start telling him the order. So, to be clear from your response....you want me to just use the mobile order to avoid the bad customer service?? Negative. Your customer service needs to be good from All aspects. Not just mobile ordering. Because if you're employees are like that in one area, they're like that in all others as well. So why don't YOU start there and look for better professional employees, train better and manage better. You telling customers to just use the mobile app to avoid the worst customer service makes You the biggest part of the problem. Now I see why your employees act the way they do. So, here's a tip. Start with yourself...

I wish I could rate the food here but I can’t. In the 7 years I have lived in Rowlett I have tried on 5 different instances to order from here but have never been able to procure any food.

“Oh we’re out of chicken” “The fryer isn’t working” “We can’t take payment right now”

And then today I wait 15 minutes in the drive through line....staring blankly at the menu that still has the promotion for the 12 days of Christmas (Red flag- it’s almost February) and a whole section of the menu missing- just the backlighting visible.....to be finally told over the speaker “Welcome to Popeye’s, we’re offline right now.”

Nothing more. No “Sorry about that.” Nothing. Just dead silence and the expectation to go away.

...I find it really strange that on 5 occasions over 7 years not one time could I actually purchase a meal. My guess is employees are poorly managed and don’t feel like working so they purposely come up with excuses not to serve customers. If I was the franchise owner I would be livid. If I was corporate, I would want my name off this store. Corporate office should really do some “secret shopper” work and see how this place is run.

I suppose if the rude employees, the run down appearance of the store, neglect to even change signage and the constant excuses are any indication of how the food inside might be prepared....I’m guessing I dodged a bullet all 5 times. The food here probably isn’t up to Popeye’s standard even if you were able...