McDonald's — Restaurant in Rowley

My husband usually comes here every morning for an ice coffee and breakfast sometimes. The only reason he keeps going is because Dunkin Donuts across the street is more expensive. Every time he gets food there it is never hot. It is handed to him cold but he never has time to do anything about it or he'll be late to work. He has called complaining before and they have ended up giving him something for free or something like that which I am trying to give credit for...but the thing is....he's been going there for over a year and they still can't correct the problem. I go every Friday because I take him to work. I only get a soda or tea and they can never seem to give me an unsweetened tea. They always hand me a sweet tea it is absolutely ridiculous how this place can't get it together. If I end up getting food it is the same thing COLD like its been sitting for hours its rather gross actually. I refuse to eat there anymore.

It would be helpful if the people who take the orders do not CONSTANTLY talk over you so they don't listen and when they repeat your order back 3 times AND STILL SCREW IT UP...c'mon that is a problem. Half the time my husband says he can't tell if they repeated it back properly because you can't understand them. The next time we go through we will be videotaping the entire thing and it will be forwarded to proper management. This is a McDonald's...it isn't rocket science. These people have not been able to get their jobs down correctly in over a years time? May be time for new employees or at least put them through further training. I haven't ever had anyone be rude neither has my husband. They aren't rude but they just don't listen, talk over you, food is ALWAYS COLD. they either need to be better trained or need a different job. These are the same ppl that have been here. Read the rest of the reviews here MANAGEMENT!!! They are all terrible and that also tells me management isn't doing their job either. Get it together for Christ sake there is absolutely zero excuse for this to be a daily occurrence for...

My order was very inaccurate and not even freshly prepared in the slightest. I have an onion allergy and asked for both burgers without onion, guess what came with seemingly extra onions. Fries were cold and soggy, how is that even possible? Chicken nuggets were overcooked to the point of being considered small arms fire! Im not on a diet and recieved 2 diet Cokes, is that a hint for me? On top of this disappointing experience, Im also rear ended by a customer behind me while Im parked waiting at the pickup window, who then had the audacity to ask if I hit him!!?? I would have called immediately but conveniently enough the number listed on reciept and website are connected to the fax machine!! Interesting, by far the worst experience I've had at McDonald's. Perhaps I will start to dine with the King and stop allowing myself service from Clowns! I would like a full refund for wasting my time money and appetite, but this is corporate bs so me seeing a dime is highly unlikely....

Although this location is disgusting we decided to give it another shot. HUGE mistake we ordered our food and a shamrock shake asked if they could not put so much syrup she says no then I said it slower and louder she says ok. Got to the window watched her make it. It was like water hands us. Our food fries are cold and stale a handed. Her the shake back said it was way too watery. She takes it rolls her eyes. Thought she was around the corner so we couldn't see her. Took the cover off spit in it put the cover back on and they both rolled their eyes. manager came over. I proceeded to express my opinion. She blamed it on the machine after witnessing this I told her we didn't want it. If your employees cannot speak English enough to service the public, they should not be servicing the public. If any of my employees ever treated a customer like this, they would be fired on the spot. No questions asked!!! I wish we could give negative stars because this location...