Let me preface by saying that prior to my experience today, I was a 5+ day a week regular at this location. The employees are phenomenal. The guests are mostly great people. There's always things to do with a healthy pool scene, a populous smash crew, and two TVs. I have also never left a negative review of any place of business before. I typically do not think they are worth the energy, and I have only written reviews in the past to support businesses I care about.
With that said, the owners of this location do not care about their guests and deserve to fail. Let me highlight two crystal clear examples of what I mean. First, the lights in the establishment are operated via bluetooth using an app. For a period of time, there was an issue with the app which caused the majority of the lights to flash brightly and violently. While waiting for it to be fixed by the owners, the employees only kept on the small handful of lights that worked properly. Instead of fixing this issue while the store was closed, one of the owners, Harry, decided to work on the lights while guests were there. He was informed that one of the guests was epileptic and he decided to try to reconnect the lights anyway and the bright flashing caused her to have a seizure. He left and returned another day, during business hours, to fix the lights. He was immediately informed that multiple guests were sensitive to the flashing lights, including the same epileptic guest from before. We simply asked that he warn us before trying to reconnect the lights so that we could wait outside. He said that he would, then about 2 minutes later without warning he started working on the lights, causing headaches for several of us. Luckily the epileptic customer was able to leave the building before having a reaction.
Second, the owners have been losing employees and as a result they (Harry and Tatum) worked tonight behind the bar. When I arrived tonight I immediately noticed they were burning incense. This location is a tiny room with horrible ventilation. The fact that they were burning something carcinogenic without proper ventilation is absolutely horrible. Further, I am very sensitive to air quality. I have several HEPA filters in my house that are necessary to not be permanently congested. I immediately pointed out that the incense was making me nauseous and instead of offering to put it out, Tatum looked at me like I was crazy. At that point, feeling greatly disrespected, I decided to leave and that it would be the last time I offer my patronage to these horrible owners.
Omnia, Sianna, Serg, Dom, Tati, you are all wonderful workers and I love and appreciate you.
Harry and Tatum, your lack of care for the wellbeing of your guests is disgusting.
P.S. Your conversations are never private, because the owners illegally record audio on their...
Read moreHey Everyone,
This is by far my favorite kava bar in all of south Florida. All the way from this coast to the other. I go back and forth from each coast and genuinely look forward to coming back to my favorite bar. Their kava is the strongest and easily the cheapest around. Their teas are super mellow or vibrant depending on what type you drink. They have tons of options of all different types of drinks, Tea , and kava products. Rico Is one of my favorite bartenders and mike and the other guys do a lot to make you feel at home. This is my home away from home. Free pool and ping pong as...
Read moreThe new management has kind of ruined the relaxed atmosphere. The loss of old staff and communal seating makes the experience of being part of the community less personal and comfortable. The new aesthetic changes also make the place seem cluttered and uncomfortable. I used to come in to drink some kava and do a little work online. Now it's a bit uncomfortable to hang out there. Also they broke the pool table a while back and it's still not leveled out.
Also the owner left a reply to a negative review that backhandedly trashed the old customer...
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