Burger King — Restaurant in Royse City

First, I want to start off that, yes, I know this is a fast food restaurant so I wasn’t expecting much but I was expecting more than what I received.

I ordered two Kid Junior hamburgers ketchup only on both- apple juice- fries & a toy.

Second I ordered a 2 cheeseburger meal with No cheese ( I ordered at kiosk ) and a fry and drink.

When they called my name for order ready-I went and got off the counter where they had put my food- Went to the tables in the play area- food was already cold- I literally just picked it up 20 seconds ago…. Why is it cold????

Then Kids hamburgers wrong- One hamburger with ketchup & pickles Second hamburger with cheese ketchup mustard and pickles - I was able to fix this for my kiddos and take off what I needed to do no biggy- I had to go back up front because kids never got their apple juice.

Then I realized my order was messed up too- I took hamburger back that was missing some toppings- guy opens up burger with bare hands and proceeds to go to the back to fix it- I had to stop him and ask him for an entire new burger because he just touched my burger with his bare hands- in which he slams the burger in trash.

So, I get this corrected and have to go back a third time because I was never given my drink cup with my meal- so a young man approached me- I showed him my receipt and just plainly said- “ I need my drink cup please- I was never given it with my meal.” He looked at me with a blank stare- I asked him again- he hands me a cup, then he says real quick- “ do you need ketchup with that?” I say, “ No I already got my meal just needed my drink cup, thank you” And he responds,” NA- do you want to take this ketchup as your drink- you can just drink this ketchup- yeah- take this ketchup and drink it instead- “” and he then picks up a couple ketchup pouches and waves around and puts back in caddy.

Then I caught on- so I asked him, “ are you trying to be smart” and he rolls his eyes and walks to the back- mind you this ENTIRE visit the manager is sitting at the bar table 3 feet away- and addresses none of this. So I looked at the Manager FINALLY and asked, Are you the manager of this establishment?” He turned and said, yes.” So I said- did you hear what your employee just did? I asked for a drink cup that CAME with my meal that was not given to me when order was “ ready” and he wants to offer me packets of ketchup to drink instead….?” Manager says- oh sorry- and turns back to his computer.

I can’t even comprehend - I know they are just teenagers - but if your a manager—- take some resposability- handle the situation- take some initiative - Is this how you train your team memebers to treat your customers? I know- “ it’s just fast food” “ they are just teenagers” I still spent my money there- the least the manager could do was stand up- get off his computer- ask me exactly what happened and give an apology and make sure everything else was good( which it wasn’t and he did not do) I know they are teeneagers but this is a work place and a requirement I am sure is to be pleasant to customers and not be a smarty pants and roll their eyes and walk away- this is supposed to be a JOB- have at least a little bit of pride where you work- if not don’t show up to work. I can understand now —— why the manager just said “oh sorry” and turned back to his computer- the way that the teenager treated me and the way that they handled my burger - literally- and how my entire order was completely wrong- it starts with management- the manager didn’t care and neither did the team.

Do...

My family and I quit going to Burger King years ago. Simply because experiences we had at other locations. After the announcement of some new menu items being introduced we decided to give it another try. We eased back into it. Though that first time wasn't what I would call "excellent", this review is about my second visit here. It was actually yesterday. Fast food restaurants are always pushing the app on their customers. It not only saves time, but also helps with the accuracy of your order. Well...you would hope. My wife and daughter wanted to try the new fried pickle whopper. So we ordered two of those as well as some pickle fries. So we pick our time and I make the 30 minute drive to get it. I get there and see a sign saying out of fried pickles. So no fried pickles by themselves or on a burger. I asked about a refund ( because that was really the only reason why we decided on BK) and the response I was met with full on attitude saying "You'll have to figure that out yourself with the app. We don't do that", OK? Is there a substitute for the seven dollar a piece burgers? He says a chicken sandwich or a different sandwich. Both that were about half the price. Just a very poor experience. More than what I added on here. I glance into the bag to make sure everything was in it. It looked like everything was there. So I made the almost half an hour trek back home only to find a burger missing. Look, I get it. If your busy, things can go wrong. But being the only customer inside at first and one car in the drive through. No excuse. If you're out of something, you shouldn't be able to order it. And if the "excuse" is well we can't control the app. Not my fault. I ordered, I paid, my part is over. But with the experience I had, a trip to Burger King or at the very least this location, will never happen again. But going by the attitudes of their EE's, they don't care if I or my family comes back. But I do not recommend...

Went here on a Wednesday for lunch and dinner at the wait time was a bit long (approximately 10 mins). I suspect the wait time is because Wednesdays is when BK does their $1 Whopper promotion, admittedly that's the reason i went that day. Also i think they are understaffed (i counted 4 empIoyees). I placed 2 mobile orders before heading out and i still had to wait 10 mins. The teller only received one of my orders. I showed my receipt i showed the money left my account but he and the manager said there was nothing they could do. I was rather annoyed seeing as the order they had was a $9 order and the order they couldnt find was a $2 order, i didnt think it would be so hard to just fulfill that order. The staff were apologetic and inwas able to get a refund on the app for that lost order.

Food: i trued their Smokehouse burger and it was wack, i went all out on it, i got the double patty option and everything. The best Burger Burger King can make is not at all worth it for the price. Seriously if your paying more than $4 for a burger at BK just walk down the road to Whataburger. BK chicken is weird to me even if it is 8 pieces for a dollar...

I liked the Hershey pies though. But i doubt i will be coming back here for lunch or dinner unless its for a $1 Whopper. The breakfast...