Chipotle Mexican Grill — Restaurant in Royse City

There were only two restaurants that seemed appealing in Royse City - considering time as a factor (both the amount of time available for a quick bite - and the fact that most restaurants were already closing up as it was 15 mins til 9 on a Monday.)

I had already had one negative experience here the week prior. A food order missing large drinks. The person taking the order didn’t hear me - so she rang up regular drinks. I asked her for large - AND OFFERED TO PAY IT… she however - wanted to cover the debate on what she thought I said (regular).

This culminated into another employee coming to de-escalate the challenge over what was heard (again - with me offering to pay - regardless of what was heard).

Now for this week….

Same employee taking my burrito order. My friend already had his order made, I was right behind him (both of us behind a rather slow order made from the customer before us).

The available proteins looked very meager and old. The one I wanted - completely out.

Settling on pork - I began to give my order as my friend was waiting - and then all of a sudden - the previous customer came back to ask for more beans in a separate container. The employee serving me stopped what she was doing (the same one I then realized from the week before - who wanted to debate instead of taking my money for an upsize of drinks) - and began to accommodate the customer who was already helped.

At this point - I blurted out “wow - this is truly the worst service I have ever had at Chipotle” - to which the employee said “excuse me - but I doubt that”.

Then continued to complete getting extra beans (which by the way - the customer did not have to pay for, nor get any kind of reprimand for on “getting extra- without paying for it”)

I told the employee “wow - guess I’ll just put this on the review I’ll make tonight” - to which she responded “you can go get food somewhere else”.

I asked for a manager - and explained the issue - to which the manager said she would talk to the employee - and let her know she should not be telling customers to go elsewhere.

After sitting - there were no napkins available for use at the condiment bar, nor any trash receptacles that had any space to put our trash into.

There was plenty of unclean counter space - and trash on the floor.

I think I will take the employees advice next time - and find an other...

I go to this Chipotle multiple times a month because usually everyone here is very nice. But there is this one young manager with glasses that every time I go in is rude to everyone. I just lay low so I don't have to deal with her. But today my son wanted Chipotle and it happened to be my birthday. So Chipotle gave me a free guacamole. Before I went in I used my rewards points to get a free quesdilla. I ordered multiple things besides these two free items. When I went to check out it would only take the guacamole off. I've never had a issue using a freebie from Chipotle and than my rewards. The tall Caucasian guy said I'd have to do two different transactions. So I said fine, do what you have to do, even though I've never had to do this. When he rang up the second transactions, it wouldn't take my rewards. Even though he just said he could do it that way. When I asked to speak with the manager, here comes that manager that is just awful to everyone. When I explained what he just said she was so rude and said there's nothing that we can do. And proceeded to act like I just wanted free food. When I explained that I spend enough money here to accumulate points and I should be able to use it she said she wasn't going to serve me and took the food that I paid for. When I questioned her manager skills or lack there of she said "does it look like I care" and walked away with my food. When I asked for the mangers name the other girls in there said they don't have to give me her name. And that none of them will give me that information. With as many times as we go there I really can't believe that little girl can treat people the way she does and have no consequences!!! Sad thing is Chipotle will do...

I try to give fair & honest reviews. I like this store & I've never had any issues until now. I visited Chipotle in Royse City on Saturday March 16th around 4pm. I place my original order online, picked it up through the drive thru. When I got home 2 of my items ordered was incorrect. I drove back to the store in stormy rain, went inside (the store was busy) so I waited until someone acknowledged me. Initially all the staff looked at me, but didn't ask if they could help me so I waited a few more minutes. I finally got the drive-thru person attention. I expressed to her that my order was wrong & could she remake it. She looked at my ticket & asked her manager could she remake the order. She went back to the drive thru area & started making other orders. She waited on 3 more drive thru orders, meanwhile my order was still waiting to be remade. I then asked the manager could my order be remade. The mgr came over & ask how could she help me, as if she didn't know what was going on. The mgr looked at my ticket with attitude & said the drive thru person would help me. I waited as the drive thru person continued to make other orders. Finally after patiently waiting for 15-20 mins, another person came to work & he remade my order. I said all that to say, if someone says their order is incorrect, I believe the store should correct the order immediately & offer an apology. By the way, not only was my order wrong, but a gentleman came in and said his order was wrong also. Instead of having attitude with your customers...Do...