UPDATE 8/24/25: Not sure what happened to this place, but it went from 5 stars to 2. Andvthat's generous.
First...we received xtra cold decaf coffee. I gather the machine was turned off and no our checked. Couldn't get our server. She was huddle at the host(ess) counter with 4 other servers talking and laughing.
I ordered chicken fried chicken and eggs. The chicken was SOURED. Not a little soured. 100% pure soured chicken. Next, the eggs were way undercooked and RAW. Next, they forgot my hash browns. Service was subpar. Strange because they had 15 people working and 2 tables of customers.
If the staff would work instead of "playing" & socializing, it would probably be better. Every server walked past napkins and trash on the floor. Looked at it, and kept walking. They need a leader to hold them accountable for a certain level of ethics and service.
The manager did come to our table and was VERY nice. She comped our meal and said if we give them another try they will pay for our meal. Hence why I gave 2 stars. Otherwise ZERO is all I could give.
Fact is they need QUALITY CONTROL, BADLY!!!!
I pray I do not get sick with food poisoning. UPDATE 1/27/24: Went today for breakfast. Changed ratings from 4 to 5 stars. MY GOODNESS our server Chloe was SPECTACULAR. The service was amazingly fast and accurate. Food was cooked perfectly. I would say this was the best visit we've had. DEFINITELY the best dining service in Royse City, Fate, Rockwall, and Rowlett. HIGHLY RECOMMEND for speedy service alone. UPDATE: Went again today. This place has THE BEST COFFEE, hands down!!!! You MUST try it!!!!!! WOW! Zanetti Coffee is the best!
We went today, Saturday. Got there around 6:55 AM. They opened promptly at 7 A.M.
We were well greeted and advised we can sit anywhere we like.
Service was prompt and pleasant.
The food was fresh and served prompt as well.
Multiple servers checked on us to ensure all was perfect.
One of the owners and the GM was there, but neither stopped by our table. That would have been a nice, personal touch since there were only a few booths of people there.
You get a LOT of food. Be careful what you order. Lol.
Coffee was spectacular. I normally drink 1 cup, but today I had 4.
Only suggestion would be to add some acoustic panels to the walls to absorb some of the sound/noise. That will really make a difference.
This is a great addition to our downtown area. Exactly what was needed.
We will for sure support this small, local...
   Read moreWow. We came in through the back entrance (which is open to customers) for breakfast â there were three of us. The hostess asked us to follow her, but instead of seating us at one of the many empty booths we passed, she led us all the way up to the front door, then turned around and seated us at a booth right near where we started. It felt unnecessary and a little disorganized.
I ordered the steak and eggs with hash browns, plus biscuits with sausage gravy. The food was just okay. My gravy was almost cold, and unfortunately, I had already poured it over my biscuits before realizing it. I asked for some hot gravy and fresh biscuits.
Almost 10 minutes later â after the other two at my table had already finished eating â they brought me back the same plate of biscuits, just stuck under a heater to warm them up. I knew they were the same biscuits because they still had the original cold gravy I had poured on them. Instead of making it right, they had simply tried to âfixâ it by reheating the plate â which left the biscuits rubbery and inedible after sitting out for over 20 minutes.
Thankfully, the manager came over. He was extremely friendly and apologetic and immediately took care of everything. He brought out a fresh, hot plate of biscuits and gravy â and honestly, they were very good.
Because of the managerâs excellent service and the way he handled the situation, Iâm giving two stars...
   Read moreIn my opinion there are several performance bars to hit for judging a place to eat. The welcome, overall atmosphere, cleanliness, food quality & taste, and service. As far as I'm concerned this place did a fine job of hitting them all. I was most impressed with the service. Diago, the young man who provided service to me was outstanding. He was polite, well mannered, courteous, and attentive. And beyond that the young ladies that welcomed and seated me were very friendly and had a smile on their faces. I was also impressed with the cleanup service afterwards. Without being rude or invasive a young man cleard my table when I was finished eating and I relaxed and finished my coffee without looking at dirty dishes. I would like to point out that it appeared almost all of the staff were young. Mostly in their mid twenties or younger. Diago is just 17 and has been working in this profession for almost 3 years already due to many of his family members being involved. The only thing I did not give 5 stars for is the noisy environment. I think because the kitchen is open to the dining area this contributed to the noise volume. I highly recommend this...
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