Wendy's — Restaurant in Russellville

Avoid this place at all cost!!! The manager Cynthia was rude and disrespectful. She scolded me like a child because I took a half a dozen forks and spoons and knives she accused me of stealing and threatened to call the police on me. I am a truck driver for over four years and never one time has anybody ever said anything about my taking a half a dozen utensils!!! My burger was raw. My fries container was only half full of cold, french fries my chicken nuggets were lukewarm at best and I never received my drink cup. She ordered me to replace the “stolen“ item and told me that those were only for paying customers I told her I just bought food and she said nothing I ordered requires utensils so now I guess she gets to tell me how to eat my burger whether I wish to cut it out for you or not is apparently not accepted because I can use my hands! This place is the worst Wendy’s I’ve ever been to and I will never return there again! Brandon is the regional manager. He only apologized and said he would speak to her about it. I guess because I’m a truck driver I can’t get my food remade so I’m out of my money.! Thanks, Wendy’s! I will never return to this establishment ever again and will likely never go to Wendy’s ever again anywhere!!!! I just want my money back. You can send me a...

DO NOT STOP HERE! LONG WAIT TIME! I went inside to order. Four people working and took 10 minutes for someone take my order. Finally a lady took my order. 🚩 She had to write on a piece of paper to take my order. 🚩Then took me and 3 other people orders down on the same paper . 🚩Then took all our CASH TO THE BACK OF THE STORE! TOOK 8 Minutes TO COME BACK GIVE US OUR CHANGE. Also weird! 🚩all four of us didn’t get a receipt. Weird also. After all this took another 15 get my meal . The lady that was doing the burgers was mostly standing around. The tall white guy was doing nothing . Only seen him one time it was do the fries and then went in the back. The women that took our order. She was short and doesn’t have her two front teeth only seen her one time and that was take our orders . Then she went into the back office and was back there the whole time after that . 4 people in line waiting for someone take...

I don't know what has changed recently (management, staff, standards, or something else), but the quality of this Wendy's has gone down. The food is still good, but the service and atmosphere has definitely declined. Instead of receiving a "Hi welcome to Wendy's" when you go through the drive through, you just get a "you know you can order whenever, right?" or a "go ahead and order", which feels very unprofessional and like the customers are inconveniencing the workers. On our last visit, we also overheard the staff bad mouthing the customer ahead of us for asking for their receipt. We don't have this issue at the location inside the Pilot gas station, so we may just start driving the few extra miles each trip to go to that one instead. We're really disappointed in how low the service quality has dropped, as we used to receive great service at this location up until the...