You'll see alot of comparisons in this review to give you an idea of similarly themed restaurants and how they differ.
Our first time trying this place. Drove 20 minutes out of the way to get drive thru take away. We're going start there.
Service: reached the drive thru at 9:44pm. Lights were still on, open sign still on, drive thru not coned off, stores open until 10pm. Pull up to the menu and am greeted by an automated voice announcing the location was closed. Very upset about the waste of time, I uttered an expletive phrase. At that point someone came back over the speaker to tell me they were in fact closed. I informed them their hours and the amount of time I spent getting there. They begrudgingly asked me what I wanted to order in a rushed nature. I make the order last about 45 seconds, remember 1st time here so I don't know the menu or sizes. Pull up to the window and noticed they'd already drained the frozen drink machines, so don't plan on getting one last 30 minutes. I waited 6 minutes for the worker to come to the window, she took my card and came back with the food in hand. Patronage shouldn't be looked at as being a burden. Hawaiian Bros. has phenomenal customer service, this joint didn't seem to want any customers. I won't mention which person it was, as I'm not trying to get them fired. I just want management to keep an eye out to better the situation.
Atmosphere: The store front is fairly small. The drive thru oddly placed at the back of the strip outlet on the opposite side of the building. The menu was also on the small side, which seemed to clutter all the options and info together.
Price: Reasonably similar to Hawaiian Bros. The medium meal was about the same size as Hawaiian Bros large meal. Which puts them in the same cost bracket. After adding the steak I believe it was about $15.40, no steak it's about $14 a medium meal.
Food: Freaking awesome! I would rate it higher than Hawaiian Bros. for flavor, though they are two different types of food really. The only thing they share meat wise is the Luau pork, and steamed rice/macaroni salad. This place is more Japanese fusion, while H Bros is American Chinese fusion. We had the Teriyaki chicken and steak, as well as the chicken Katsu and Luau pork. The teriyaki reminds me of Teriyaki Express in Town East mall, IYKYK. This is a flavor I've been missing since they closed down, char grilled teriyaki. The steak was absolutely stunning, thin tender slices of actual beef that you could discern actual striations of the grain. Not broccoli "beef" that's just mushy morsels. Katsu was crispy, pork was clean tasting and didn't have that wet dog smell that can sometimes accompany it. We really loved that they put the meat on a bed of shredded cabbage, the rice was cooked right. They only have 2 sauces, the teriyaki and katsu. Both were good, but the katsu tasted like a mixture of katsu and Arby's red sauce. Sadly no BBQ sauce for you pork lovers, but the katsu could be used in its place.
Overall pleased with the purchase, and wish there was a closer location to us...with...
Read moreI was really looking forward to another Hawaiian restaurant in the area. But sadly 3 stars is about the best I can do.
Each plate comes with 2 meats. I had the teriyaki chicken and kaula pork. My wife had teriyaki chicken and teriyaki steak.
Pros: 1-The teriyaki chicken is good. A bit charred but good flavor. Big pieces, and a generous portion
2-They give you a lot of food
3-The sides are descent. Macaroni salad was not over dressed and the rice was cooked well.
Cons: 1-Order system is a joke. You stand at the service counter and order. Person in front of me ordered 6 plates. ONE AT A TIME. Took over 10 minutes because there was only one person trying to fill the order. Everyone else behind the counter moved in slow motion
2-The teriyaki steak. Cheap cut of meat, very tough, and cooked beyond the point of having flavor. AND, there Is an upcharge for it. As bad as it was there should have been a discount.
3-The pork... just don't order it. No clue how it was prepared but my guess is boiled. Mine had more fat than meat.
4- No knives! Sounds like a petty complaint but when you have large pieces of proteins it would be nice to have something besides a plastic fork and chopsticks
One other thing we noticed. Thet put the proteins on shreadded cabbage. Not an issue. The odd part was we watched the person preparing our plates take a bag of cole slaw mix out of the cooler, open it up, remove the shreadded carrots and purple cabbage and toss them to the side, and dump the green cabbage into the prep bin. Seemed odd. Why not just make cole slaw and...
Read moreUpdated review and 100% redemption! When I say the food is worth it, I can’t just stop going because of one mishap. 11/9, 8:30pm, I ordered the same thing as last time and I was in and out within 3 minutes. Order was correct, service was spot on and food delicious! Been 3x now and each time is so good. Updated photo with correct two scoops of rice and extra mac salad. TY!!!! —
I arrived at 8:18pm in the drive thru. Ordered the EKOLU plate (per receipt). I was asked if I could wait 7 minutes and if I could park in the parking lot and they would bring it out. 8:33pm I walked inside to ask the status of my food and the drive thru attendant and the front cashier looked at me and the cashier said “she messed up” and he would get my order. I sat in the dining room till 8:59pm, no update from any staff. I finally received my food but it definitely left with a bad experience. 4-5 people got their food and counted 5-6 times the drive thru girl gave other cars their food. I’m not bashing anyone or the business but maybe train them to touch base with customers so they don’t sit there waiting and wondering. Delicious food but tonight was a miss on the service
Came home to incorrect order. What was ordered versus pictured. Wanted extra mac salad not rice. Lol win some, lose some. I should have checked before leaving but I was over it at that point
I Counted 4 cameras in the dining room. Definitely review the footage could be useful for training purposes. I was sitting at the middle table, close to the food...
Read more