Papa Johns Pizza — Restaurant in Sacramento

Ugh. So I was staying at a hotel and it was raining so I decided to order pizza instead of going out for dinner. The room key had an ad for Papa John's: Free garlic parm bread sticks with order of a Lg specialty pizza. Not complicated. I called the order in. The person taking the order wasn't familiar with the special so I gave him the code from the key. After a little bit he said he found it. Pizza arrives, but no garlic parm bread sticks. Driver says they're not on the ticket. I say I understand that, but I did order them. Gave him the code for the special and everything. Driver says he's familiar with the special because it's the same one for all the hotels, but I wasn't charged for them. I explain that because they were free, I shouldn't be charged for them. He calls the manager, then calls me back, from his car because it's raining remember, and says they are sorry and will get us some quickly. Comes back about 20 minutes later. I thank him, but after he leaves when I open the box, sigh, regular bread sticks. Obviously not the end of the world, but very...

My son recently ordered a pizza, garlic sticks, and cinnamon knots. Let me just say that this is definitely the WORST PIZZA, I've EVER had in my life!! I'm 61 years old, so you can imagine that I've had my share of pizza. If I could have given anything LOWER than a 1 rating for this crap, I would have!! Worse than Little Ceasars, and I didn't think you could get any worse than that!! You as a pizza place really need to get yourselves together, it should be against the law to serve such inadequate food!!!! Seriously. And when I called to talk to the manager to complain, it was some looser who didn't care about my complaints,so having said that, they need to TRAIN MANAGERS to talk to customers with respect. It's all good, you don't EVER, need to worry about getting any more money out of me or my family!!! Buyer be ware, Papa...

These guys surprised me with cold stone pizza..Ordered to pick at 12:00 noon on Memorial Day. @12:03 pm this pizza was something like it came out of a freezer and got heated up for me. Pizza guy was self assured that was just made but he forgot to switch on the heater in the shelf. Most funniest thing was their compensation for this blunder- either take the cold stone or they will give 50% off on my next visit. 50% off is on top of the normal price. That is, I will get pizza for a better price if I use coupons from Papa Johns . Also, I could see the over burned a portion of the pizza. As per the pizza guy, It was because of a 'well done' bake order... I was not knowing 'well done' is a over done in Papa John's. Finally they gave me a replacement in 15 minutes and it was...