Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Saint Augustine

Look they got good food, I’ve been a regular for a while, more the last two months (almost every other day). Usually I showup on my lunch break, I only get an hour. It only happens once in a while, I’ll be missing food from my order or I won’t receive extra sauces I’m charged for. So far it’s only happened when I’m eating inside. Only recently I’ve had to get my food to go through the drivethru due to my break getting restricted on time. On may 26th (2022) I ordered a 6 finger plate with extra fries and 2 extra sax sauces (no drink). Came home and discovered I only had 4 chicken fingers and 1 zax sauce. It wasn’t busy, only one other person was in the drive ahead of me. When I got to work with my food and saw what I had, I called them up asking for a refund. They said I could only get a refund if I come back with the order and receipt. What they don’t understand is that I already cut into my break 20 odd mins picking this up, I explained his to them, I didn’t want to drive back to the restaurant I’m lunch hour traffic. I just wanted something to eat on my break, already starving. So I just said screw it and ate what I had.

It’s annoying that I can be almost a daily regular and be told I gotta go out of my way to bring the food back, just to get the order redone. As far as I’m concerned, you mess up my order, you just bought me lunch. Yea I should had checked the order over before driving back, but again I was tight on time and confident that they could get something as easy as a plate put together. (An order I’ve ordered a million times) Guess I was wrong.

Also if your low on sauces (and yes this has happened to me) don’t charge me for extra, not give me what I paid for, and then when I gotta come back up and ask for them l, tell me “but...

I ordered online and it said photo ID and card would be required for pick-up. I called because someone else would be picking it up for me but I would give them my card. I was told that was ok. I got my bag of food and and asked where my drink was. He said he wasn't given a cup and didn't know that I had gotten one (I didn't bring it up before he picked it up because he knows what drink I always get). I paid extra for the larger drink! He then tells me they never asked for his ID or my card. So anyone could have picked up the food. I called about my drink. They said sorry and I could drive back out and pick it up. I'm sorry, I can't go get it, so they offer to take my name and I can go in and get one 'on the house', which isn't really because I paid for it already and have to go back out and get it again. I also later realized that the extra side of sauce I paid for wasn't included either. Moral of story: great food, but if you are having someone pick it up for you after an online order, make sure they know exactly what you ordered so they can check and you don't end up not getting stuff you...

Admittedly, I haven’t been to Zaxbys in over a year. I don’t really drive on this side of town, but today I wanted something different. Was a little taken aback with all the American flags and the huge DeSantis sign outside. It looked like a car dealership. Obviously everyone has their opinion on politics, mine being that Republicans are insane. I mean look at how you changed the entire image of your restaurant. But being the American consumer that I am, I still pulled up and ordered and paid for (w my hard earned American dollars I make working at a PD- and don’t use a discount cause I’m not above anyone else) $14 worth of undercooked fried pickles and French fries. Thankfully the chicken was cooked through. Anyways with the disgusting quality and the flamboyant flags, I definitely will never...