Dunkin' — Restaurant in Saint Joseph

I don’t usually ever give a bad review from anywhere but the worker made me really upset. I went in & I ordered a medium tropical guava lemonade add liquid cane sugar. I went to order a doughnut then as I was telling her the second one she threw the bag on the counter so I said “I’m still ordering”. I then ordered a strawberry doughnut she put in a strawberry doughnut with sprinkles. So I said “I don’t want sprinkles”. She THREW the strawberry doughnut with sprinkles on the counter and put in the right doughnut. Then while I’m trying to scan for points she told me how much I owed 3 times as if I didn’t have the money but I do. Then they rang up my order wrong. Then they gave me my drink with no liquid cane sugar so they had to put that in. I tried the drink it tasted different. So I went back to the counter I asked nicely if it was made correctly she said yes. I told her several times it doesn’t taste right & she said no it was. I asked if she could remake it & said NO.

I feel that when you’re in food service because I’ve been in food service before if they ask you to remake it then remake it or try to fix it or at least give them a refund.

So I’ll never do St. Joe Dunkin ever again I’m sticking...

I went to Dunkin’ Donuts early Today because I was craving a pumpkin spice latte but it’s very hot where I’m at. so I wanted I ordered a frozen coffee with three pumps of the pumpkin swirl in a medium cup. when I got it I didn’t really like how it tasted so I asked the cashier if I could get a different drink or order something else. Because I didn’t like this one out was too sweet and tasted like chocolate. I told her that I would be willing to pay because she didn’t look like she was gonna take my drink back or make me another one . she asked what I wanted and I told her the iced pumpkin spice latte medium with almond milk & whip cream. I paid almost $6 and she gave me a medium iced original latte with almond milk which is not what I wanted and had to pay for. I’m very upset because I prefer dunkin over many coffee places but the service today...

Dear Sir or Madam, I feel cheated by store number 301585 in Saint Joseph!! Today I ordered a large iced coffee at your store number 301485 in Saint Joseph. Instead of ice , I wanted a small scoop of vanilla ice cream. However, I was charged $4.69 for the vanilla ice cream, and because I didn't want regular ice , I had to pay another $1for no ice. I've never experienced anything like this in the entire USA. I've been traveling the USA full-time, from east to west and from west to east, for three years, and I've grown to love and appreciate Dunkin' Donuts for 13 years. I ordered the same drink (ice coffe) at another branch the same day (survey code: 36301 63257 1208 0956) and received it at a reasonable price. Perhaps the manager of this branch should be kept under a closer scrutiny to correct or replace this gentleman's...