Papa Johns Pizza — Restaurant in Saint Joseph

Ordered over $70 worth of pizza online. Got a text that they was baking my pizza but it should have been for a 5pm pick up. So somewhere it got messed up. It wasn't even 5 min after the order was placed. I call the store and told them what had happened and asked if they would remake it later as there was a issues and lines got crossed somewhere. The manager was very rude. Raised her voice at me. Said she is not writing off $70 in pizza because I don't know how to put in an order. I explain it said 5pm when I ordered it but something happed. She said she didn't care. I would not get a refund or new pizzas at 5pm. I asked for her name because she was rude and raising her voice. She said she didn't have to give it to me. I would not recommend this place because if their management don't understand how customer service works or how to talk to customer then they should not work with customers. I work with customers daily and if I was to ever talk to one of my customers that way, I would be fired. If there is a issues or something happening online or a miscommunication I would gladly fix it. $70 dollars now which is probably like $30 their cost would equal more money because that customer will keep...

People are so quick to complain so I figured I’d compliment when necessary... ordered my pizza online because I just didn’t want to cook tonight. Once I placed the order it said it would be delivered within 55-65 min. That right there told me they were busier than expected but no worries- I still didn’t have to cook. After about 80 min I called and got to speak to Cody. Cody, you da man dude. I just wanted to check the status of my order and he explained that it was in route and apologized for the wait. I told him sall good I get it. I’ve worked in restaurants and some days you just don’t know what hits you. THEN he gives me a free pizza up to 10 toppings the next time I order! That is customer service at its finest. Kuddos to Cody and the crew...

If I could give 0 stars I would. I am a truck driver, I have been driving all day and finally got parked for the night at the Walmart 3 miles up the street. Called in an order for delivery to my truck but was told "they do not deliver to truck drivers." However I have ordered pizza to my truck many times from different papa johns locations. I understood that there may be a safety concern so I offered to walk up and meet them at the Walmart instead so it would be public but the kid working there still refused to place the order for me. Heck, as busy as this Walmart is right now the parking lot is a public place....