Rapids Restaurant Equipment Store — Restaurant in Saint Paul

I had a bad experience today at the Rapids restaurant equipment the customer service is very bad I had to return an item that it was not a good quality, it was not doing the job and wanted to exchange it for a better quality one. one of the sales person was telling me that he cannot return it because it was used and he told me that I have to purchased another one and I said why but your return policy is 30 days and this is a stainless equipment. but he bended the the handle and because it was cheesy and soft and can be easily bend and he told me that it’s broken I cannot exchange it for you. I was ready to buy a better one to pay more money so I can have a better quality one to do the job for me but he was rude to me and I don’t recommend this place for doing...

Today I visited one of their St. Paul location and I was immediately blown away! They had an expert and friendly staff that greeted me upon arriving, and not only were they familiar with the tool I was looking for, they even offered suggestions on alternatives that ended up streamlining kitchen operations.

Their selection of equipment and other kitchen items was very extensive, without all of the hassle one would expect from a place like Resturant Depot. I came in for a commercial grade mandolin and some skillets, and not only did I leave with the cookware I also left with a nice 5% discount on my next purchase for creating an account and purchasing a piece of equipment.

I would strongly recommend them for...

I bought an Volition Oven from this place in Feb of 2022. This is the 2nd time the oven broke. 1st time they were awesome about getting someone out here to fix it (which is good because it was 1 month). Same part went out again and it has been run around with no answers. I am now going on 2 weeks without an oven. I have lost money everyday since my oven went out. Rapids is doing NOTHING to help me...