Taco Bell — Restaurant in Saint Paul

Wish I could give 0. But 1 for the manager Jesse for being the ONLY one in the franchise to show some care regarding the situation. I’ll be telling my story of experience on TikTok and Facebook as it seems my very bad experience in two separate days at the same location is not of Taco Bell’s concern.

8/15 6:45pmish - Basically, I found a black piece of trustable plastic in my order, Mexican pizza. I kid you not, I called the store right away and was told it was too busy in the lobby and drive thru so the manager will have to call me back. He did not call, (so I thought as I had my phone filtered), and decided the next day to contact corporate quarters. Which I did and was told I was going to be contacted about my experience ina. Few business days. Nothing.

8/17 - I checked my filtered missed calls and did see the store tried calling me 1 time on 8/15. I felt bad since someone did try to contact me so I called the store back. The lady that answered was super rude! When I told her I called to return her managers call, she rudely said he isn’t available and he called multiple times. (There was only 1 missed call). I told her that’s fine bc I already complained to corporate.i called back right after as I forgot to ask for the name of the manager, when she answered she said she could not give me his name. I asked for hers and she said to “pull up and come get our names” EXCUSE ME??? You’re telling me to pull up RN? And she said yes to get their names. I was flabbergasted and asked to speak with her manager and she proceeds to tell me there is no manager on duty. When I repeated what she said, that there was no manager on duty, she said yup- none. And hung up on me. I called back and told her she hung up on me and she said “yes ma’am bc nobody got time for your complaints” and hung up on my again! I called back, she put me through hold. I called once more and guess who answers? Her manager! I explained to him what happened and even himself said this was not the first time he’s heard this feedback about her and he thought she had put me on hold this whole time. I told him no, she hung up on me MULTIPLE times. I adv him that I don’t want a free meal, just want to know what can be done about my bad experience and I’m not getting free food from his restaurant cause what if they do something to it or put something in it. He did his part, but the experience in general was horrible!

I’m STILL WAITING for cooperate to get back to me on the “plan of action” or what to do to better my experience. I keep getting the runaround but I’m trying to be mindful that people are busy. But now I just can’t help but feel like Taco Bell does not care about my experience, what could’ve happened if my daughter ate what was found in the pizza, and that they just don’t care about my experience in general. I love Taco Bell. And I used to have nothing but goood to say about Taco Bell. But this has he far been the worst experience at Taco Bell, or any fast food franchise in...

Review 2 Updated: While the staff was very friendly we waited a good minute for fresh potatoes. While the potatoes for the Side dishes were hot and fresh. All 4 of our spicy potato soft tacos all had stale hard potatoes that we could not eat, ( if you wouldn’t eat it yourself why serve it? The potatoes were REALLY HARD -picture below for difference. Also if you did make fresh potatoes for the sides why not also just do the same for the tacos? :/ ) . I have had issues consecutively so I will not be returning to this specific Taco Bell location for a while. Hopefully this can be resolved someday ! :) Review 1: Usually have a good experience with this place. While the drive thru was long and no one was inside, we decided to get our mobile pick up in store. I have had no issue with doing this before when needed. The staff member told my wife she would need to go through the drive through that they did not do mobile pick ups in store, even though it is an option, and again I have been able to do this several times before. usually I can understand if the line is long inside, as a fellow service worker. In this case it seemed as this was just an inconvenience for the male staff member who then proceeded to take over in the drive thru anyways because the order clearly was just not ready yet ( which I could see through the window when pulling up the drive thru, I would’ve gladly waited if mentioned. Will definitely be more cautious coming to this location. Would give less stars if it hadn’t been for the staff working the last few times I’ve placed an order...

Edit: I've since been back to this location and they have improved this problem by using portion scoops now. I'm adding two stars because they really are a nice crew and they did fix the problem described below very quickly. I'll reserve the fifth star after a few more runs over the next couple of months.

Friendly crew and all that but I'm tired of getting robbed in my order.

These are pictures of an expensive CrunchWrap with Steak upgrade, Red sauce added and extra cheese, all of which were chargeable upgrades. That bottom layer was just a tiny dollop of rice; I didn't see ANY meat. No extra cheese, no red sauce and the thing was gaping open in the bag despite not having much ingredients. This is not the first time this has happened; they do this every time!

I've tried to ask them politely about why this happens and if there's any other way to order this so that it comes out WITH MEAT but they have no clue how I can request a well made CrunchWrap without the cook getting offended and spitting in my food (I added that last part because, you know). This isn't just a drive through speed thing either. We ordered for pickup at a specific time today and it was still paper thin.

I used to live in New Hope and the same order there will come out amazing; perfect and packed full. I know it can be done.

Also, the order ahead of time does NOT generate the survey code on the receipt for the...