Vails Brothers Shrimp Chicken & Fish — Restaurant in Saint Peters

Exceptional Customer Service and Delicious Food at Vails Brothers @ Chillax St. Peters

I recently had an experience at Vails Brothers @ Chillax that truly exemplifies outstanding customer service and dedication to ensuring customer satisfaction.

Upon placing an online food order, there was a miscommunication that resulted in receiving the wrong items. However, the team at Vails Brothers @ Chillax went above and beyond to rectify the situation. Not only did they promptly address the issue, but they also took the time to explain recent changes and improvements made to their website to prevent future misunderstandings.

What truly impressed me was their commitment to excellence. Rather than just correcting the mistake, they took it upon themselves to redo my entire order, ensuring that every item was prepared to perfection. Their attention to detail and genuine concern for my dining experience was evident in every interaction.

Moreover, the food itself was absolutely delicious. From the flavorful ingredients to the impeccable presentation, every dish showcased the culinary expertise of the chefs at Vails Brothers @ Chillax St. Peters.

Overall, I cannot recommend Vails Brothers @ Chillax St. Peters highly enough. Their exceptional customer service, coupled with their delectable cuisine, earns them a well-deserved five-star rating. Whether you're looking for a casual dining experience or catering for a special event, Vails Brothers @ Chillax St. Peters is sure to exceed your expectations.

Truly appreciate this 5 Star Service... My name is MJ and go ahead grab you some food...

A.K.A. Chillaxn

what i ordered: 6pc Whole Wing - Fries - Bread Fish Sandwich

taste: chicken wings were on the small side, surprisingly lacked seasoning and were seriously overcooked in dirty grease. The honey-hot sauce was broken and just a cup of spicy oil when brought to table. I ordered cheese sauce which i far to thin to hold to the fries and ultimately made my basket of chicken/fries into a soup.because the sauce was inedible so I did switch to a barbecue sauce which was a delicious sauce and served warm which absolutely loved. ($14 +$2 add on)

The fish sandwich was also a hit. freshly fried fish with GREAT seasoning served with no side ($10)

service: No one to greet at the door, food was ordered from kiosk and sat ourselves and picked up beverages from bar ($4) The cook was understanding about the sauce and gave the barbecue sauce complimentary.

Atmosphere: not ideal for a date night. scene is great for happy hour and has a huge bar and large tv's for sports.

s.n. very loud

Recommendations: If you're looking for good food and service, this is not the place. The scene would be great for a night out with friends for drinks. i'd go wit the fsh or maybe ill try. a...

Friendly fast superb service! So glad I found this place so close to me! Enjoyed the scenery inside and how attentive every staff person was with genuine smiles. Shout out to the bartender who made sure she hand delivered every one of my drinks outside after I assured I can comeback inside for it because she was busy. A few minutes later Boom! Yaas! Enjoyed this amazing awesome flavorful food. I had to stop on the shrimp Jesus! Too much too good and I still left with two burgers and a chicken sandwich to go. Every child at the table wanted another bite. PLEASE KEEP UP THE GREAT WORK! I FELT AN OLD SCHOOL SOUTHERN TYPE OF HOSPITALITY AND THE JOY FROM THE STAFF FOR KNOWING PEOPLE BEING SATISFIED WAS REAL! What a perfect outdoor environment for a meal on a beautiful day! I should of post the fun games me and my kiddos enjoyed such as an amazing jumbo connect four! THANKS FOR BLESSING MY FAMILY THAT DAY! It was a wonderful memorable day after my 11yr old Epic Superbowl Football game! What a great...