I am disappointed in so many ways.

I was excited to try Thai Am because my usual spot is closed Sunday and I wanted Thai. We ordered Pad Thai with tofu and veggies, asked for no eggs because we wanted a vegan dish. We ordered take out, and got home after driving all the way up towards Thai Am, only to be disappointed by the dish. There was little to no tofu in each of the orders, and the tofu in there was completely fried and dry. The veggies seemed to be nothing out of the ordinary. The noodle were completely overcooked to mush and broken into small bits. All could have been overlooked, but we paid $30 total for just these two Pad Thai platters.

I called to let them know there wasn't really any tofu in the order and I was confused why we paid extra for this, especially after we asked for no egg it could have just been a substitute. This is besides the point really, I'm more upset by the way it was handled. I was told there was no way the tofu was absent, and I let them know it was very little tofu in tiny pieces and not cooked well. I was told to take a pic and send to a cell, which then the picture was showed to the cooks. They called back, and I could hear the arguing in the back that there was definitely tofu. I was told they only give two pieces of tofu per order anyway, which is why it's a $2 up charge?

Anyway, money is besides the point with the up charge. I work in customer service, and its best to give someone the benefit of the doubt. I could have called and told them the whole dish was not good and that we wouldn't even be eating them. This Pad Thai was something neither of us finished. I'll make sure to always chose Siam Garden and deal with no Thai food on Sunday's.