La Quinta Inn & Suites by Wyndham St. Petersburg Northeast — Hotel in Saint Petersburg

My Family and I booked into the LaQuinta Inn and Suites St. Petersburg North, Fl on January 1st and checked out January 2nd. We were so excited because this would be the first time we were going to stay in a hotel with our new puppy and also it was new years day- starting the new year with some fun since all four of us were quarantined for most of 2020. We booked our reservation through Get. a room.com. As I have stayed in quiet a few Wyndham properties I had no reason to believe that this would be any different than the best stay ever. We got to the hotel at about 9:00 pm. The hotel receptionist was anything but friendly. I was still downstairs completing some transactional things while my husband and the two girls went up to the room. He immediately called me and told me the sheets were dirty and the room was not clean. Additionally, he told me it just looks dirty. I told the front receptionist about the sheets and she told me that all the sheets have spots on them- this is a red flag- no hotel should have sheets with spots on. She then proceeded to say that housekeeping is not available so we need to bring those sheets down (first I have never experienced that- where we had to touch the dirty sheets and bring them down). When my husband took them down she would not even touch them- it was disgusting. Her attitude was so unfriendly that we did not even want to go down again for anything. We just put our Tshirts over the pillows, removed all the top layer bedding and just put some of our stuff on the beds so we can at least lay down. The guest staying at the hotel was loud, they were banging doors all night and therefore we never slept a wink. We checked out the next morning exhausted. We did not want to start a scene at the front desk where Erica the manager was since she was extremely busy and we figured since we booked through a third party we will call them. We explained to them what happened and they said the hotel will have to ok a refund- we requested a full refund. I called Erica, spoke to her and she verbally told me that she will refund the $20.00 that we paid for the pet. She could not refund the remaining directly to us since we booked through the third party. However, she stated that she will refund their master card and then they can in turn refund us. Well, I then called the third party - get a room.com and they said ok it is all taken care of. That is until I received an email stating the hotel REFUSED to refund the 100 percent. You can listen to the recording. This is so frustrating. We then called the hotel back and we spoke to VICK who told me that they have refunded us the pet fee and an additional 20 dollars and that is ALL they going to do. I was so frustrated because I have been going back and forth on this issue now for a week. He said he is not going to go back and forth with me on this since I do not want to understand. I then explained that I am frustrated and he wanted to hear nothing of that. I said I will call back until this issue is resolved to my satisfaction and he told me then He will file a harassment suite on me. I have worked in customer service all my life and I have had some irate customers and NOT ONE TIME did I ever tell them I will file a harassment suite . This is NOT the Wyndham way.. This is absolutely NOT they way I believe this company operates. I asked to speak to a manager and he told be I can contact corporate and then I asked him for the number and he told me there is an internet I can look this up on. At that point I said ok and told him I will do so. I honestly feel that this is UNACCEPTABLE. This does not fall into the Wyndham mission at all

Our Values Integrity: We hold ourselves to high standards and operate with truth and transparency. Accountability: We honor our commitments and deliver results. Inclusive: Caring: We generously give our time, attention, and action.

DO NOT...

I had the pleasure of staying at this la quinta after my family’s house was completely destroyed in hurricane helene. Given the circumstances, I would think people in the service industry would have a bit more empathy. However I was proved wrong.

We arrived after being displaced from our house with our dog. We specifically booked a La Quinta because of our experience staying in them with our dog before. We find out at check in that this la quinta in particular is not pet friendly. Again, we have no home. We have nowhere to go. So one person in our group ends up sleeping in our car with the dog. Someone also came out and knocked on the window of the car and said You cannot sleep in the parking lot. To which we had to reply that we are guests. I’m saddened for humanity that during such horrible circumstances something could not be arranged. Furthermore, the hotel staff lacked any and all empathy towards our situation. In the morning after sleeping in the car, we take our dog outside to go to the bathroom. The front desk guy, Vik, runs out ever so attentive to make sure we know we can’t bring dogs in this hotel. After telling him yeah we know, that’s why one of us slept in the car with him because our house is completely destroyed, he said nothing. This was a chance for someone in the service industry to show compassion. Not for Vik. Imagine being at your lowest low and someone comes along and kicks you while you’re down. That’s the perfect analogy for our interaction with this hotel.

The girl during the night shift, Simone, was completely incompetent. We asked her about doing coin laundry and she told us it was $4. We go to the machines to find out it’s $4.50 and we need to go back downstairs for more quarters. Complete lack of knowledge of the hotel. This isn’t a make or break deal but I would think the employees would know how much their own laundry machines cost. Apparently not.

Walls here are pretty thin beware. If you are looking for a good sleep after not sleeping for days, I’d look for another hotel. Our neighbor’s alarm went off at 6 am and we heard it but unfortunately our neighbor did not.

I’m giving this place a one star review for their incompetent and insensitive staff. If you’re in the service industry and there has been a horrific natural disaster in your area, please show some kindness and compassion! Management, please hire or train for this. We will never stay here or nor ever recommend this place. We’ll probably find a different hotel chain to take our business to. If I could give this place negative stars, I would happily do so with my...

Our stay was comfortable overall. The room and bathroom were modern and tastefully decorated. The bed was firm and nice to sleep in. The shower water was hot, which was hugely appreciated after a fun day at the beach. There were enough plugs to charge all our electronics. And most importantly, La Quinta is a pet friendly hotel which means we (3 adults) were able to travel with out 2 pets. However we rate this hotel a 2 star because there was a lot that could be improved. The room was extremely dusty and generally grimy around the edges. We did not formally complain because we are traveling during COVID-19 and we came prepared to disinfect all surfaces anyway (also inviting someone to clean up our room seemed like an unnecessary risk.) There was a lounge chair, which due to the seemingly unclean room, we did not feel comfortable sitting in. We also did not step on the carpeted floor during our stay, we used flip flops. The desk chair provided was entirely full of sand (as if nobody has bothered to dust it off after the last stay.) The linens did have stains (photo provided.) But due to COVID-19, we had brought out own linens and covers. The bathroom was clean but we preferred to shower in flip flops as well. The hotel was a place to stay and sleep. Breakfast during COVID-19 is provided in a paper bag. It is not a full buffet, it’s a muffin/bagel, fruit, water, and granola. The room has a small coffee machine and some coffee bags for coffee drinkers, which we did use, and the coffee was tasty. The TV was flat but not smart and so we were not able to log into Netflix or any other streaming service as we had hoped. Overall the stay was nice and we mostly spent our time around town. Also our rate was fair for the price. However, due to the Wyndham acquisition of La Quinta, pets are no longer able to stay for free. We were charged $40 for the two dogs, which is not a problem, and is fairly cheap, but the free pet policy was the main reason we looked for La Quita chain hotels. We will not be returning to this hotel. Since pets are not free, and honestly service could be improved in the form of amenities and cleanliness, your best best is to throw in an extra $100 and book an Airbnb which will definitely...