Dairy Queen — Restaurant in Salem

Okay first, I'd like to say that I am a customer of many Dairy Queens, due to commuting 38 miles each work day. With that said, I will say this is by far the worst quality wise Dairy Queen I go to. I am a Westy(resident of West Salem) and rarely go to this Dairy Queen which is not more than 6 mins drive from my house; this is due to the sub par quality and customer service I have received at this Dairy Queen. I have two other Dairy Queens within easy grasp within daily commute and I would much rather spend my hard earned dollars there, as opposed to this local Diary Queen close to home. My issue is this, I am a patron of the Blizzard variety, Ice Cream is why folks go to Dairy Queen.....normal folks in the know are not going for the Fries or Burgers though they aren't bad on occasion; if you want a semi fast and good burger in West Salem, you're going to Nancy's or Carl's Juniors( all within a two minute drive or less of this location), I say this because Dairy Queen is literally in the title of the restaurant, Dairy Queen....so not make Dairy a frigg'n priority??? Every time I go to this Diary Queen; which is rare due to the sub par quality(this trip is the first in months) my blizzard is milk shake thickness. The kid at the window that obviously didn't give a rat's behind about his job, tipped my blizzard upside down to show me the quality and thickness was tip top magoo; however once he handed it to me and I begun to drive away, I noticed that my blizzard had a lid on it, with the spoon sticking out from the standard issue soda pop lid, which was hiding the fact that my entire Dang blizzard was not actually tipped upside down and tested as properly, and half melted as it was handed to me. This is the same issue time and again with this location, however this is the first time I've been faked out with the lid being on the Blizzard. Why in God's name would you even bother to tip the Blizzard upside down to show me how frigg'n thick it is if you had a lid on it??? That doesn't make any dang sense. It's a fake out, an obvious lie or ploy to get me to leave with a milk shake quality blizzard. If I wanted a milk shake I'd have ordered milk shake, I ordered a dang blizzard and the ice cream was so warm (ambient temp outside was 80 degrees) that it could barely be called even a milk shake. The worst part is this is the same thing that happens each time I attempt to be a patron of this establishment, and each time I decide to go. I knew I was going to get a sub par quality Blizzard and that's exactly what I got, even after giving them another chance. What in the heck is going on?? This is Dairy Queen, not Fry Queen(I got fries they weren't bad, very hot and freshly made). This specific location charges us West Salem Patrons more than any of the other Dairy Queen locations within my daily work commute; a Blizzard here is $7.99 for a Large Blizzard, almost $8 dollars!!!!! For a dang Blizzard.....Other locations I attend is $5.99 or $6.79.....so what is going on with the price and further more, the than dang quality????!!!! I can honestly tell you that it'll be another few months before I give this place a try again--most likely only going here again due to needing a quick blizzard fix over a weekend and not being mid commute; but I can honestly say that if this location pulled it's head out of its rear and for one, made Blizzards cold and frozen as they should be, and two didn't have a restaurant full of children working that barely gave a crap, they be making way more money hand over fist. If you're the owner or manager reading this, imagine if you had 20% more care and quality in your restaurant, you'd probably get 20% more regularly returning patrons, which is 20% more profit. Boom!!!enough said. Make me some good a$$ Blizzards and I'd be here twice a week, but for now I'll show up when I have to because the wife needs a treat on the way back from the dog park, and I didn't feel like another Carl's Juniors Milk shake. This blizzard went into the freezer for two hours before I was able to enjoy it due to...

We don’t come here often, but when we do, it’s mostly for two reasons: Ice cream and their $8 meal deals. We had a $3 off deal for their 6 pc chicken strip basket with toast and a drink, so I got that. It was $13 something before the discount. The chicken strips were very good as always. However, the size of the chicken strips are so inconsistent, with some being so small you wonder how it even qualifies as a chicken strip. The toast, which I really like when it’s cooked right, tasted like dried out buttered bread. But the biggest issue is their fries. They are always undercooked, causing them to make my ‘worst fast food fries’ list. Now if you are lucky enough to get them to actually double fry them when you request it, they are really good. But that rarely happens. A simple fix of changing the timer on their fries to cook them a little longer would completely change this issue. But unfortunately, they are still serving undercooked fries after all these years, which is why we rarely eat there. My 9 yr old son refuses to eat their fries. That says everything.

If you’re wanting some delicious ice cream, really good onion rings, or yummy chicken strips, I highly recommend them. But I do not recommend their fries at all and would recommend getting onion rings as a side choice instead. if you do get fries, I would ask for them extra crispy. Sometimes this works and sometimes it doesn’t.

They have top-notch ice cream and desserts.

I would give them 3.5 stars. This rating is based off of today’s experience only. Without the delicious ice cream we had and the value of their $8 meal deals, this rating would have been...

‼️Update‼️Your link that you left for me to reach out is the same website that I made the initial complaint (Corporate) with no response??So clearly you don’t seem interested in resolving this issue with staffing/customer service!! 4/09/24 6:30pm They first brought out a bbq basket when I ordered the Parmesan but they swapped no problem then after eating 1 strip and 1/4 of the toast I noticed a very short dark brown wavy hair. I have long dark hair. I went to the counter and explained what I saw and a male offered to remake but I declined and said if you can’t refund then maybe a card for the cost of basket . He went to the back and a “Manager” with a soiled shirt/no name tag came out and said that’s absolutely not anyone’s hair from here and said she can only remake but I responded with the same request as I was disgusted/not interested in any food tonight. I asked for a mgr/owners info and she says we cannot give it to “people like you” while rudely waving her arms around and pointing! Before I left asked for store # and she said she didn’t have it but google does. I will say we used to enjoy going to your store, but it definitely has not been a good experience for the past year at least. I understand most of them are high school students, but that does not excuse this type...