Pizza Now! — Restaurant in Salem

• EDITED IN REPLY TO OWNERS REPSONSE The pizza here is good, I tried the Love pizza and one of their $5 pepperoni and they were both very good. However, there are MANY pizza places within the general vicinity of Pizza Now in South Salem. So I was hoping it would be a "WOW, this place is hands down better than all the others!!!" experience and so far, not really. So I revert back to "who in this crowded field can provide the best bang for my buck"? If I am getting it delivered then Pizza Now, with their $3 Delivery Fee is yet another pizza joint charging an unnecessary delivery fee ( I initially quoted it as the highest in South Salem, which was based upon the last time I ordered from Pizza Hut, Dominos and Odd Moes who have all raised theirs within the last four months, so I was wrong and all apologies to Pizza Now for that oversight). Charging this delivery fee suddenly turns an $8 pizza into an $11 pizza and that doesn't include the tip. I personally feel this delivery fee charged by virtually ALL pizza joints is a total rip off and definitely unnecessary. They can state any reason they want for the fee, but this fee didn't exist 10+ years ago (and they didn't, contrary to what management states) and it shouldn't now. Again, to their management, with all the competitors in the neighborhood I am definitely considering value above quality, and your added fees don't equate to a value. ANOTHER NOTE TO MANAGEMENT....the big guys ALWAYS have deals so the prices you quote of theirs in comparison to yours is wrong. I WILL NOT PROVIDE YOU WITH BUSINESS EVER AGAIN, and me and my friends and family order TONS of pizza annually. So good luck trying to break into a field that, within a three mile radius, ALREADY has upwards of seven to eight pizza places. Thank you though for educating me on the costs of doing business though. My education, and 30 years in budgeting in the public sector, have seemed to fail me in considering "small businesses". But what it do remember, is those costs you call "extra costs" we know as OVERHEAD, and ALL good business include overhead in the cost of goods sold, so its simple, increase the prices of your pizzas by a dollar or two (which you'd still be far in the lead for best value in S. Salem based upon your comparisons) and get rid of the ridiculous "delivery fee" and all is well, that way delivery customers don't feel like they are getting fleeced for YOUR costs of doing business!!!! Your attitude in your reply, and the reply itself, was ridiculous and definitely a turn off, so I will agree to disagree with you and take my hard earned...

I used to order from this Pizza Now regularly, but recent events have led me to take my business elsewhere. The last driver almost bullied me to get the coupons my daughter had seen online. He would not leave the pizza until I asked him to just it back and give me a refund. My last order was to another family on the street that is recovering from losing a family member. It is the only time I have used an alternate address. Tonight they did not verify my actual address, so the pizza went to the same neighbor, who actually called to thank me for the pizza. Accordingly, I was glad they did not have to cook this evening. However, when I checked back with the store for my remake, I was abruptly placed on hold, condescended to by the counter help, then flat out over talked/hung up on by their "manager." Her reaction and attitude caused them to lose the steady, billable monthly income a regular client can provide. Most companies spend a fortune trying to build brand loyalty. In the end, they voided my transaction, but did not remake the order to send it to me and my daughter. Comping meals for store employee error is standard in all hospitality/service industries. Evidently, the rude smart mouth "running" this location would rather cop attitude than do her job...just like the rest of the entitled, petulant snots you see in the service industry these days. Grow up, be a professional, or get employment in another industry. This entire ordeal is the worst I have been treated by ANY company and there have been some truly horrific experiences elsewhere. Spend your hard-earned $ with some other vendor. This one is rotten...

I ordered a few pizzas probably back in June and when they were delivered it looked like they had dropped all the pizzas on the side or it slid forward on the seat slamming to the floor, but all the toppings slid to one side of the box and you could tell it was dropped because the pizza was square instead of round On one side. I called the manager and tried to explain that to her and instead of offering to replace the pizzas she said when we made them at the store here they look good. I tried telling her so did the person delivering the pizza drop them somewhere between leaving the store to the car and to my house? Instead of offering to replace the pizzas, she offered me a 10% discount on my next purchase. What a slap in the face. I spent something like $130 and you think they would want to make it right and we would have returned all the pizzas that were messed up for new ones but that was not offered. Horrible customer service and that is why I have not used them since. When you care more about your numbers than you do Taking care of customers and making it right, you're going to...