QDOBA Mexican Eats — Restaurant in Salina

I placed an online order for delivery. Upon arrival our order was missing the 3-taco entrée and two sides of salsa. I contacted the store and spoke with the manager on shift. I asked if they could make the order and deliver it. She said she couldn't deliver it but I could come pick it up. I asked her if she could reimburse me for the delivery fee and the one entrée (for the inconvenience) and she said she couldn't because it was an online order. She then instructed that I would have to call the manager Ray in the morning. I picked up the entrée from the store and when I got home and handed it to my son. He opened it to find that the sides of the taco shells were so saturated in grease, that the bottom portion of the shells were orange and the food was inedible. I called the store manager Ray the following day in hopes that he would help to make this right. Unfortunately, instead of showing care and concern or even offering an apology for where his staff fell short, he was dismissive, and then became argumentative. I found myself in the position of trying to de-escalate the situation because of his unprofessional and aggressive behavior. As I tried to explain the situation, he interrupted me multiple times and made it very clear that he had no interest in what I had to say. He also said that if I had wanted a refund, I should have asked for it last night. When I expressed that I did ask for this, but was told I had to speak to him about it, he completely changed the topic of the refund. He then shifted to, and I quote "that the tacos could not be greasy because we don't fry our meat." His tone was disrespectful and that is putting it lightly. (*Just an FYI for those unaware, all ground hamburger releases grease...no matter how you cook it.) I repeatedly asked for the District Manager's contact information and he would not provide it to me. Ultimately, I paid for a service that was not provided. Then when I made management aware of it, they made the situation worse by implying that I was trying to defraud the company out of three tacos. I paid over $50.00 for four meals. I treat my family to dinner outside of our household, one to two times a week. The staff running this location is not suited for the job and is giving your company a bad reputation. I am hopeful that this is not a part of your company culture and that someone sincerely cares about your business' name and how your staff treats the customers keeping your business alive, especially in...

Food was cold. Tasteless. The girl putting my toppings on acted like it was chore and barely gave me toppings. She didn't know what the sauces were when in asked. I ended up putting a bunch of salt on my meal and drenched it in the salsa I had at home-- it didn't work. I Got a burrito bowl to go. It comes in a what looks like eco friendly bowl (nice to not see styrofoam) with a plastic top. My family and I are trying to reduce plastic usage and asked for no sack we can carry it out. The woman checking us out put my bowl in the plastic sack, I said 'no thank you I dot need the bag' and took my bowl out. She then just thru the bag away in the trash. Most likely will no return unless I'm starving and someone...

Me and friend walked in I said how can I help you as we was looking at the menu so I right off the bat took a taco salad and they said oh would you like to share with that or without the shell and I thought a taco salad came with a shell silly me so they make a shell and before I could even blink they already had it loaded with less and said well porker whatever they had several different kinds of meat and let's put it this way my friend got six tacos I got a taco salad just with ground beef nothing real super special in it and a beer and she got Coke and I paid $34 for that lunch little high dollar for me when...