Thirst Drinks

We had gone into Thirst in hopes to find a fun way to help us celebrate. After waiting 20 mins for them to show up to our appointment we had to call the catering manager, who had forgotten about our appointment. So the employees got us started on taste testing. They had no idea we would be there and I felt uncomfortable. After the planner did come, we were given pretzels, dipping sauce and beverages. We were excited and even given older pricing we had seen online before they adjusted their rates. We paid a large amount over the deposit and secured our date. We had communicated with the catering manager multiple time asking if we were good to go with little responses back other then. “We are all set. And we will make sure we are in skeleton costumes.” We had a Halloween themed wedding. On our wedding day the staff showed up. No costumes. That’s fine. They had the drink bars set up and the pretzel bar. But as I started looking around after photos and greeting multiple guests I saw no one had any dips. I started to say that one is good with the cheese sauce! Or try that with the marinara. All the suggestions had responses of “... there are no dips.” The bride went to request the dips get put out for our guests. She had the short response. “You didn’t order it.” That was it. They walked away. I was frustrated but didn’t want to cause a scene. The bride tried to talk to to them again a few mins later. They begrudgingly brought out a few cups of cheese from their truck. After the reception was over I talked with the lead caterer for our event and she said they had been called in because our team had been sent to another event. Ok. So Thirst overbooked. We had booked many many months ahead of time. We got a bill for the remaining balance. We contacted the catering manger, and were told that he took 100% of the blame. But the remaining balance wasn’t waived. No customer service to see what more could be done. It has been paid off. Because we hold up our end but I’m frustrated. I needed to share my feelings.