Thirst Drinks — Restaurant in Salt Lake City

We had gone into Thirst in hopes to find a fun way to help us celebrate. After waiting 20 mins for them to show up to our appointment we had to call the catering manager, who had forgotten about our appointment. So the employees got us started on taste testing. They had no idea we would be there and I felt uncomfortable. After the planner did come, we were given pretzels, dipping sauce and beverages. We were excited and even given older pricing we had seen online before they adjusted their rates. We paid a large amount over the deposit and secured our date. We had communicated with the catering manager multiple time asking if we were good to go with little responses back other then. “We are all set. And we will make sure we are in skeleton costumes.” We had a Halloween themed wedding. On our wedding day the staff showed up. No costumes. That’s fine. They had the drink bars set up and the pretzel bar. But as I started looking around after photos and greeting multiple guests I saw no one had any dips. I started to say that one is good with the cheese sauce! Or try that with the marinara. All the suggestions had responses of “... there are no dips.” The bride went to request the dips get put out for our guests. She had the short response. “You didn’t order it.” That was it. They walked away. I was frustrated but didn’t want to cause a scene. The bride tried to talk to to them again a few mins later. They begrudgingly brought out a few cups of cheese from their truck. After the reception was over I talked with the lead caterer for our event and she said they had been called in because our team had been sent to another event. Ok. So Thirst overbooked. We had booked many many months ahead of time. We got a bill for the remaining balance. We contacted the catering manger, and were told that he took 100% of the blame. But the remaining balance wasn’t waived. No customer service to see what more could be done. It has been paid off. Because we hold up our end but I’m frustrated. I needed to share...

I really love thirst. Their soda is carbonated just right and their snacks are great. I love following them on Instagram-their energy is amazing! But when I actually go it is never as great as they make it seem. Their 2 lane drive thru is a great idea but it never makes it go any faster. There were 4 cars in one lane and none in the other. We went to the empty lane obviously (as they advertise- any lane any time). But they only had 1 drive thru person out taking orders. The girl was nice but continued to take all 4 cars orders in the other lane before coming over to our lane to take ours. Why have two lanes if you have to wait just as long?

I could overlook this but today and the last 2 times that I've gone to Thirst I've received the wrong drink. The first and second time this happened I made the mistake of not checking my drink first and drove off with the wrong drink. Those times, I brushed it off as a innocent mix-up. Today I ordered about 4 drinks that they provided in a drink carrier. So I didn't check every drink as it was a handful! I should've though, because I received the wrong drink, yet again. I work in the restaurant/hospitality industry so I know mistakes happen, more often than lots of people think, but I have received the wrong drink more times than I have received the right drink. It's not worth it if I can't get the right drink out of it.

So whenever you go to thirst, at least this location, always check...

Their motto is “have a happy day” but the employees definitely are not happy. The working conditions are RIDICULOUS. The temperature inside the down town store is awful, with no efficient A/C. The workers step outside into 100 degree weather just to cool off. They don’t get breaks.. mind you they have 16-17 year olds working 8+hr shifts, at only $10/hr, WITH NO BREAKS. Which is actually illegal. Never seen anyone wash their hands, while they are all touching their phones. Most of them don’t even wear gloves when handling food. AND THEY STICK THEIR BARE HANDS IN THE ICE. Let’s also not forget the HUGE fly problem. Thirst is more concerned with opening new stores, rather than taking care of their already opened stores, and employees. It’s no wonder you see new faces there all the time, everyone keeps leaving. I feel for the poor kids working there… under appreciated. Thirst will not ever have my business again. Someone should honestly call OSHA and the health department.

Food and drinks are great, if it’s not touched with barehands all up in your...