The Grind Coffee & Cafe — Restaurant in San Angelo

I mean this will all kindness. I really hoped this would be a healthy local coffee shop like Austin or in the EU. I feel very frustrated that I cannot support local business as I hoped to.

For those who go for healthy and organic ingredients, beware of what they are actually using. Their menu does not match what they actually use. I spoke with the manager, but she told me that they had to stop using many organic ingredients because of the cost. While I deeply understand this struggle, especially with COVID, they still are legally obligated to be transparent about what ingredients are being used for the safety and trust of their customers.

The manager told me they were in the process of getting new menus, but it has been at least two months that they have been using different ingredients than those that are stated on their menu.

I sincerely hope they return to using quality, non-gmo, organic ingredients. However, I understand the lack of demand in San Angelo for organic quality food. At the very least, I hope The Grind will do the honorable thing and be transparent with their customers.

With everything going on in the world, what we need now is more honesty. More transparency — even if it’s disappointing. I sincerely hope The Grind can become a leader in this movement towards a transparency, especially in business.

If you go, please verify all ingredients visually before you place an order if you have an allergy or intolerance. Stay safe...

After standing at the Order Here counter for what felt like an hour, I was finally helped by one of the two baristas standing behind the counter griping about their job.

Annoyed but went ahead and ordered a brown sugar latte (which was surprisingly very good!!) and a breakfast croissant with bacon. Barista let me know that they did not have bacon. She said she could cook it but it would be a while. I passed due to time, and ordered a French toast bagel with brown sugar cream cheese… which she suggested. Come to find out, no brown sugar cream cheese and no French toast bagel. I almost gave up but settled for a blueberry bagel with plan old cream cheese to be safe.

As the barista is preparing my bagel, I hear her shout… “There’s bacon in this fridge. When did it get there?” I turned to her looking her square in the eye in hopes she would offer me the sandwich I originally wanted, but no.

Took nearly 20 minutes to get my bagel and latte. Super disappointed in the service at this location. Being locally owned, I would hope that whoever is managing this place takes another look at their employees. Training in customer service is a seriously needed....

We have come to this coffee shop many times since it originally opened. We were happy to hear ownership had changed and were hoping for a better experience. I know they just reopened and while the food and coffee are great, the service is still lacking. We placed a mobile order once we arrived, knowing we would need to wait since we waited to place it once we arrived. I notified one of the employees that I had placed it and we would be waiting for it. I placed the order at 9:39am and didn’t receive the food until 10:11am. It was just 2 food items and 1 drink. I even had to go back up to ask for it because they set it in the fridge. They also made our coffee iced instead of hot so we had to wait another 5 minutes for them to make it. They have a sign stating that they are not a fast food restaurant and that you will wait longer which is understood but there are many sit down restaurants that are faster than this. It seems to just be a mentality that speed is not important. I want the best for this place and am not doing this just to complain. I hope they can use this feedback to improve because their product is great, the service just...