Carmelitas Mexican Restaurant — Restaurant in San Antonio

I come here because it’s close by. The food here is OK at best. The reason for this not so flattering review is because the women who work here weird me out a little. I came here 2 weeks ago(take out) , they had gotten my order wrong but by the time I found out I was far away. Then I came again last week. I did bring it up to them but didn’t make a big deal but I requested that they check the order. No big deal. Today I pulled up into a parking spot and one of the waitresses runs up to my car door and wasn’t letting me get out my car. I’ve been driving all morning and needed to stretch out. The lady clearly got upset that I didn’t stay in my car and then when I asked why the sudden protocol and she walked away like I did something wrong. Then I asked the lady behind the register why was my car approached and she said that “since Covid some people prefer it that way”. I’ve been coming here since I live close by(out of convenience) and this is the first time I’ve had someone run up to my car door and prevent me from opening up my car door. It’s a little weird. It got weirder when as I waiting for my order they kept giving each other weird looks. I’m gonna stop coming here. The food isn’t that...

Waitress was very very sweet. Food was decent nothing wrong with it at all but I did fine plastic in my food which whatever simple mistake i guess so I went to tell some lady in the front like “hey I found plastic in my food in the middle of almost being done with it”, they offered me more food but I said “it’s okay I would just like a refund on my plate” I could’ve asked for both plates we could’ve left but we didn’t wanna be rude about it then she continues and says “I am gonna go check the back to see if there’s any plastic” like if I wasn’t telling the truth and then we head out to pay and she goes “we don’t have any plastic in the back so idk what that was” and thinking she was gonna give me a refund she charged me. That’s when I got annoyed and I was like “uhm I’m sorry but I’m gonna need a refund. I’m not gonna pretend like I had plastic in my food I pulled it out of the chicken in the tortilla” then she gave me my refund but I would’ve been fine if they were like “I’m so sorry that was a mistake we never have plastic in our food etc..” but continued to argue with me a trying to prove I was wrong or...

I have lived down the street for years and every experience here has been terrible with customer service but the food is usually good.

Every 6 months or so I give in and give them another shot due to convenience. My most recent trip was last week. I went in and ordered 2 tacos to go, the lady asked if I would like a drink. I asked the lady if it came with it(due to sign with 2 taco and drink special but doesn’t say what tacos). The lady dropped her pen, rolled her eyes and said “no only named the tacos” This was a simple question.

I let this go and sat down to wait for my order. When my order was ready the same lady walks up to me with the bag and aggressively hands to me saying “HERE”

While I know Carmelita’s has been in business a very long time and my review not my occasional visit will mean much to them, this is the last time I will give them 1 more chance. Past experiences were very similar with unnecessary attitude towards paying customers. It’s a shame because the food is...