Domino's Pizza — Restaurant in San Antonio

This location has had issues for yeeeears with quality and customer service. I actually stopped ordering from this locations because our order was either always wrong, missing items, or just late. After two years of not ordering from this location, I finally gave it a try about a year ago and it seemed like everything had turned around. I had only had minimal issues since then but way different than prior experiences. Of course, my review today is a different story. I ordered at 844pm, never heard anything after that. No update on the tracker - nothing. 959pm I call the store - they could be busy. I get a person on the phone, he starts to read my phone number back to me, pauses and says, "30 mins. We'll have it to you in 30." I repeated it back to him and he said yes. That was 1hr 5mins ago now at this point. Tried calling the store back and couldnt get through and I dont even want the order now and cant even cancel. Pretty crazy situation really. Yall can keep the money and I hope the food doesnt show up at this point because we will be using another Dominos from here on out as this location either has incompetent employees or poor management (again) although, I feel like this is an employee level issue. As I type this, my order is NOW otw...so the automated system says. Still.... doesnt change the fact that other members of our household are now in bed asleep having not had what they had expected for dinner....my 5yr old included.

Order finally showed up at 1110... I asked the driver if they forgot about me and his reply "we're behind about 60 orders and it's a disaster. You're not the only one complaining." I told him to have a good night and hope it gets better. Pizza showed up partly upside down, about room temperature, and I'm not really sure what happened to the chicken but... ok I guess.

Not going to eat it at this point anyway as we have already eaten. Will contact Management on Monday or I hope to hear from a...

I have no problems with the pizza because you can’t really screw it up. My only problem is Josh whom I assume has a key position there (because everyone needed his override) was not much of a leader. What I counted to be 7 men and one young girl to be there, was an environment of sexual harassment for the young lady trying to do work. I’m writing this as a father myself of 4 young girls. Josh and the other young boy continuously kept brushing against the girl and whispering at while she’s trying to work in the back corner preparing pizzas. It was sad to see. She may have welcomed it or not but I could tell she was new. What made matters worse is there was only one guy boxing pizzas and managing the counter for about 20 minutes. Then Josh had the audacity to ask the young man why people are waiting for order. The guy tried explaining and then Josh says “don’t lie bro” when the fact is if he and the other guy weren’t caught up in the only female present and the rest of the guys weren’t standing off to the side, people wouldn’t have been waiting and Josh would’ve known what was happening in his store. It’s sad what young girls will put up with to keep a job or because she believes these young jerks are truly for her when they aren’t. Bad environment I witnessed and for the young lady who is there…you can do better! For the older men there….you should correct the behavior as if it was your daughter or...

BAD SERVICE TODAY MARCH 17 2024 AT 401PM YOU'LL SAID 45 MINUTES. MY WIFE CALL BACK AT 456PM YOU SAID 10 MINUTES. I CALL AT 506PM TO 510PM. YOUR MANAGER SAID THIS IS LIKE THE WORST THING THAT HAS EVER HAPPEN TO YOU. THIS MANAGER IS NO GOOD. SHOULD BE FIRED RIGHT NOW. THIS MANAGER LIED TWICE IN ONE HR AT 401PM FOR 45MINUTES THEN AT 456PM SAID 10 MINUTES CALL BACK AT 506PM TO 510PM BEING FUNNY. PIZZA CAME AT 514PM BOTH PIZZAS WAS COLD. TO THE OWNER OF THIS DOMINO'S MANAGER DANIEL IS A LIAR SHOULD BE FIRED TOMORROW MARCH 18 2024. WE WANTED OUR MONEY BACK CREDIT FOR COLD PIZZA. OWNER I WANT DANIEL MANAGER FIRED TOMORROW MARCH 18 2024 FROM VICTOR FLORES ANOTHER BAD EXPERIENCE JUNE 8 2025 JOE THE GUY TOOK MY ORDER GAVE ME A PRICE OF 25.96. THE DRIVER CAME TO THE DOOR SAID 31.90. I CALL BACK JOE STARTED LAUGHING AT ME AT THE END I WANTED HIM TO APOLIGES HE REFUSE GAVE IT TO A MANAGER SHE APOLIGES FOR HIM I WANTED HIS APOLIGES NOT YOURS MANAGER SHE REFUSED TO GET JOE BACK ON THE PHONE. EITHER JOE APOLIGES OR HE GETS FIRED. THE MANAGER MAKING UP EXCUSES YOU WANT JOE FIRED HE LAUGH AT YOU. I HAVE THE RECIPT TO. JOE YOU KNOW YOU NEED WRONG HE NEEDS TO APOLIGES OWNER WHO FIRED HIM. FROM...