El Pollo Loco — Restaurant in San Antonio

My recommendation is for you to pull out of the parking lot of El Pollo Loco at 1133 SW Military Dr. in San Antonio and go one block west on the same side of the street to Casa Del Kabob at 1027 SW Military Dr. Case Del Kabob has moist, tasty chicken with friendly service and they get the orders right.

We have been to this El Pollo Loco several times in the past. The food has always been good, but service and what is available could be iffy. My husband went to get take-out around 8:00 pm on a Saturday night. The dining room was dirty and the salsa bar was half empty with food everywhere but in the containers.

He ordered the 3 Piece Fire-Grilled Chicken White Meat Combo which included 3 pieces of chicken, 2 small sides and a small drink. For me, he ordered the Avocado Taco Al Carbon Platter which included 3 tacos with rice and beans.

After getting the cups for the drinks, he went to the beverage area. He first tried the Coke dispenser and the Coke sign with nozzle fell off into his hands. Next on to the Dr. Pepper, which gave only clear liquid. Then to the Sweet Tea container which was empty. Finally, the Unsweetened Tea which was bitter and over brewed which was the drink he brought home.

At home (major mistake - look at what is in the bag before you leave), we open the bag with the food. The meal he received was 2 chicken breasts, 2 half chicken wings, charro beans, rice, 2 flour tortillas and a small plain ice tea. The meal I received was 2 tacos, 2 corn tortillas and a small plain ice tea. Where is my third taco and what happen to my rice and beans.

I got 2 tacos and 2 corn tortillas for $4.00 each. I am giving the $ 0.29 for the drink I poured down the sink. My husband chicken was dried and over-cooked with little flavor. The sides were OK.

The best think about the meal was that most of the containers are recyclable and that starlings will eat almost anything. We will find out tomorrow with my second taco and tortillas. Plus, this restaurant is only one block away from great chicken at the...

Manager on duty was RUDE!!!!!! I ordered on app 2x. My 1st order she came out and wasn't very helpful when I was asking her about my items. Then I said I was going to place a 2nd order bc I didn't feel the sides would be enough but also that I would like to redeem my free chips. She said she could only do that thru drive thru. I was ok with ordering and going thru the line since it was cold. I ordered again but had no way of redeeming free chips. I wasn't upset at that. What was upsetting was the way she was speaking to me. So hostile and the attitude she gave. When I asked for a corporate number she pointed to the email address at the window and states its there if you want it and slammed the window. Thanks alot spent over 50$ In 2 seperate orders and to only be...

Worst experience order was incorrect chicken very dry no napkins, salsas table and containers very dirty and to top it off worst employees cashier told me she only runs the register but she's the only one talking in the front and calling orders very agressive instead to make customer satisfied for the money we paid her name is Laura kitchen very dirty tables too lots of food on floor and under tables cashier wipe nose have to ask her to change tortillas and ignore another employee did she never wash hands and to top it of again she handles money and food at the same time GROSS I think I'm going to report it to health department took videos I'll post them on line. Ugh ugh and ugh. I hope corporate sees what we have to go thru very dirty, groos and...