Golden Dragon Express — Restaurant in San Antonio

Place is subpar for food, the one on Marbach has this place beat. The managers seem lifeless and lack any kind of energy or apparent care for anyone. I had ordered food the day prior,delivery, was offered if I wanted spicy or non spicy. I choose non spicy. Food came, hotter than Satans back side in Arizona. They were quick to want to help to replace it so long as I handed them the food back. I said sure not a problem it's too hot anyways. I waited almost 20 mins after they said they would send it back out. They called me and said it was too busy and to call the next day for a replacement. I call today now they wanted to charge me a delivery fee even tho it was free the day prior. Stating how it's now a 3rd party delivery service they use. I still paid it but still aggravating when it was supposed to be free and they clarified that perviously. But sure enough they sent it through Uber eats instead of their own delivery driver. Mushu shrimp which is iconically one of their best dishes fell extremely short of my expectations. The entire dish was flavored to be incredibly much of the same taste. Unable to taste any difference filled with its own fluid so heavily that it left and incredibly horrible mess and the bottom of the bag and on the styrofoam. For once one of the dishes wasn't too dry, but I do believe there's such a thing as too wet. When you take a bite of this, you can't tell the difference between carrot, shrimp or peas or anything else inside of this dish, It all tastes the same. If you're thinking about ordering from here, you're better off ordering from the mall cuz at least you'll know it will be tastier and more...

We used to eat here ALL the time, as the food was amazing. But recently, I got a bad order: the chicken was really dry and hard. I called to tell the woman, and said I only wish to give feedback and to ensure it was good next time. Next time came, and I ordered my usual, explaining the problems from last time. She assured me the food would be good and fresh. Well, when we got home, it was worse than last time. I called, explaining that I didn't want anything for free, just to let her know. The response I got was as follows: "We have delivery all over town! Nobody complain! We have driver that eat food every day, he tell me if food is no good! We make fresh every day!" I then told her I didn't want to argue with her, I just wanted to help her as a business to fix a problem with their product. I told her whatever she hears from other people, the food I had gotten was not good. Then she said "No! Our food good! We make fresh in morning. If we need more, we make at 5:00!". To which I replied "You are really going to tell me that the food I just attempted to eat was good? Forget it. You don't care about customer satisfaction, we won't be back." It's a shame, because I really thought this place had great food. Because of their lack of interest or willingness to respond positively to guest feedback, they lost a repeat customer for life. The rudeness alone of the woman turned us off from giving them a third chance. Spend your money at your...

HORRIBLE SERVICE! Food was not very good and the service was even worse. I am a pregnant women that loves Chinese food which equals the best customer. They left a flyer on my door and i have never been before so i figured i would try it. I called in a delivery order wanting beef and mushrooms. I debated for a while weather i wanted beef with mushroom or lemon chicken. Well when the delivery got here i got neither. So i called to let them know I got the wrong order. They did not care to satisfy me at all. They told me i was wrong numerous time and when i asked to speak with someone in charge he said he was the owner and still continued to tell me that i was wrong. So i hung up and they called me back just to tell me that i was wrong and they have proof because someone else that was working at the time vouched for him. I just could not believe how rude they were. With this horrible customer service they will not be in business long that is for sure. So if your order is ever wrong or not good don't expect them to do anything about it, they will just blame you. I cant believe i wasted my money trying this place for...