Kung Fu Saloon — Restaurant in San Antonio

DO NOT GO HERE! THEY ARE SCAMMERS! AND WILL CHARGE YOU FOR THINGS YOU DID NOT TAKE! This Sunday, I was celebrating my birthday with my friends and decided to book a karaoke room. Since we arrived, the staff was very rude. Either way, we stayed for karaoke. I signed the policy paper with the manager Jude, asked her questions about it, and was let into the room by Tyanie, where she only handed me 2 microphones and left the room.

No one checked in on us the entire 2 hours of our karaoke time nor gave us any service in the room. We have done karaoke here many times before and we always get service in our room. After the 2 hours were up and I was ready to check out, I signed my receipt of $122 ($100 for 2 hours of karaoke and a 20% gratuity fee--which I wasn't told prior about) Suddenly, Jude stopped me and told me there was one cord missing and accused us of stealing it. Why would we take a random cord??? She then wanted to charge me $50 for the cord that was not in the room before we showed up. My friends and I took videos and pictures of the room within the first minutes of being there and there was only ONE cord connected to the TV, not 2 cords as claimed by her.

I asked Jude to please check the cameras and we tried to show her the videos and pictures we took, but she kept refusing to check the cameras or see the pictures and videos. The entire time we tried to have a conversation with her calmly, she kept rolling her eyes, raising her voice at us, and calling us names. I stayed polite and understanding the entire time. I never raised my voice with her as I'm not a confrontational person, and Jude started becoming so aggressive to the point where I had to call San Antonio PD because I was afraid for my and my friends' safety.

Jude also told every bartender in the bar to stop talking to us and told them to refuse us service (We witnessed this and one of the bartenders told us she did this). She charged me $50 for the cord + a 20% gratuity fee that we were not informed about prior and didn't agree with because no one gave us service the entirety of our karaoke session. We had to step outside of the room and open a different tab to try and get a drink. And they weren't busy or understaffed. The staff also kept changing their stories about the situation: the barback with glasses lied and said he opened the room for me and checked the room beforehand, which was not true at all because Tyanie was the one who walked into the room with me, and there was only one cord.

While I am very upset that they charged me $50 for a cord we didn't take, I am even more distraught about how the situation was handled and how we were treated. I ended up in tears and suffered from a panic attack during the ordeal. Jude Hodges is extremely unprofessional and we believe she racially profiled our group through the accusations and comments she was making. They could've handled the situation a lot better by showing compassion and respect, instead, Jude decided to profile us, harass us, and be extremely aggressive with her behavior when it was not necessary.

It breaks my heart that I was treated and degraded so horribly on my birthday, especially when my friends drove hours from out of town to be here and I was highly recommending this place before we showed up. I used to be a regular here and never had any problems before.

The only people who at least tried to de-escalate the situation by having a conversation and treating us with respect were Z, RJ, and the nice bartender Mary. However, no one gave us a solution and told us they would check the cameras the next day (Monday). There's now a new charge on my account instead of the one I initially signed. I never signed a receipt for the new charge of what they...

UPDATE: They gave me a refund, but a refund doesn’t make up for the disrespect. Not only that the bartender never apologized. I did file a police report along with other reports as there were several things the establishment did wrong. The amount of women that have reached out saying they had similar experiences + being drugged is scary. This should NOT be your favorite bar. If you say go next door to Camp, then you’re giving the same people money. They’re both owned by KPGHospitality. They also claimed I escalated the situation, but this man had assaulted my friend and THEN me. They know they’re wrong and that claim would not hold up if larger steps are taken. I doubt SAPD will pick up the case, but he assaulted two people where as I pushed him away once. Do better Kung fu. STORYTIME As I was ordering a drink at the bar, someone aggressively smacked my friend's a$$ Initially, one of the individuals involved pretended not to speak English, despite having conversed in English earlier. My friend Brianna asked me to translate, and while he apologized, the situation escalated when my a$$ was aggressively slapped. This was not a casual or flirtatious gesture; it was an act of aggression. When I confronted him, he laughed, and I pushed him away in self-defense.

To our shock, the bartender TRISTEN, who was in the process of making my drink, proceeded to kick us out of the establishment. This action was taken after one of my friends intervened between us and the individuals who assaulted us. Despite our attempts to explain the situation, we were unjustly removed from the premises.

Adding insult to injury, the assailant, who was wearing a white cowboy hat, was escorted out through the back exit but somehow found his way back to the front, endangering us further. He was visibly intoxicated, and two of his friends were holding him up due to his drunken state.

It is clear that the individual should not have been served his last drink, especially considering his intoxicated state. Additionally, despite our request for assistance in safely reaching our car, no one offered to escort us.

To make matters worse, the man was dangerously close to entering camp 1604, with his friends barely able to hold him up. I had to intervene and stop the bouncer from letting them in.

Never have I felt more disrespected and unjustly blamed for such an incident. This experience highlights a blatant disregard for the safety and well-being of women at your establishment. The only one who took time to hear us out was Amir, yet there was nothing he could do. Amir was the only helpful one he deserves...

I want to address a serious issue that occurred during our recent visit for a friend’s birthday at this venue. Our group was accused of being responsible for a missing iPhone cord from our karaoke room. While we understand the contract we signed stipulated charges for any missing items, this assumes the item was there to begin with, which was neither shown nor pointed out to us. I fully acknowledge the need for rules, but this should not come at the expense of customer service.

I have never experienced anything like this. The manager, Jude, was aggressive and rude, unwilling to have a reasonable conversation. Additionally, the bartender, Tyanie, displayed a terrible attitude throughout the night. Despite never receiving bottle/ drink service to our room, we were still charged 20% gratuity.

Our requests to check security cameras in the karaoke room were dismissed. Only three employees—Z, RJ, and the bartender Mary—treated us with respect, displaying empathy and a willingness to listen.

Had we been initially approached with basic courtesy, we would have worked to resolve the issue. Instead, we were forced to pay for the missing cord after the staff, particularly the bartenders, gave contradictory accounts of the situation. The handling of this matter lacked any empathy. We can afford a $50 charge, that’s not the problem here, my problem is with the way we were treated by Jude in such a disrespectful and degrading manner.

This was by far our worst experience at this establishment and we will never come back again. I strongly recommend looking elsewhere (literally anywhere else) for a night out...