Topgolf San Antonio — Restaurant in San Antonio

Been here a hundred times, but deep dissatisfaction with the experience I had at your San Antonio, Texas facility on 9/14/24. As a loyal customer and someone who enjoys frequenting Topgolf, I am appalled at the level of service and the lack of professionalism exhibited during my recent visit. From the moment I arrived, I encountered several issues that significantly detracted from what should have been a fun and enjoyable time with me and my family. These include, but are not limited to: 1. RESERVATION: Received a text on my phone asking me to check in. 2 minutes later I received the same message as if I was not responding quick enough - I was attempting to park. This was approximately 15-20 minutes prior to my reservation time. I was excited to think we could get in early. The venue was packed, and many were leaving due to the reservations being filled (I assume). The front desk however, had only 1 person attending to check ins. 2. CHECK IN: Short staffed again. Top level of the facility had at least 4 or 5 bays empty (that I could see from the doorway). I checked in and was told to wait for the bay to pop up on my cell phone. This did not happen until my reservation time of 7:15 PM, which was my reservation time, BUT the text I mentioned above made it seem that I was being expected to be on site 15-20 minutes early and still waited. The bay I received was downstairs, which was fine, but I decided to wait in line for approximately 10 more minutes (due to the short staffed front desk) and asked to move to a bay upstairs that was empty. The young man went into a room, I assume to ask the manager, returned and said that the bay downstairs was all that was available. I am not sure how, when again, the bays I could see upstairs were empty. 3. BAY 130: This is the bay we were assigned. I did not make a big deal out of being downstairs and reported to the bay downstairs on the first level. Which I was told was taking a minute due to cleaning. When I arrived at the bay and began check in, the timer on the computer system was already ten minutes into my countdown time. The table was sticky and messy. Ranch was covering the bottom of the menu and got all over my hand. 4. SERVICE: The waitress was kind but unresponsive. She was taking care of 2 tables when we arrived and 3 by the time we left (2-hour reservation). She did not come around for us to order food until we had only 45 minutes left to play. We ran out of drinks often and waited for long periods between those refills. Again, the waitress was kind but for that money spent at your establishment, it is unsatisfactory. The food was fine. At close to the end of time we had left, the waitress interrupted our game to log out of the system (not extend time, from what I could see). I understand this, but it interrupted what we were doing in order to do so, and it seemed rude and as if she was rushing us out. 5. I would appreciate a response. I spent $217.00 (without the tip included) to spend 2 hours playing and eating/drinking at the San Antonio facility. That is a decent amount of money for a visit that I am not likely to do again in the future. All of these issues combined to create a thoroughly unpleasant experience that falls far below the standards I expect from Topgolf. What’s more disappointing is the lack of urgency or care from your staff in addressing these problems when they were brought to their attention. I have always associated Topgolf with a high level of customer service and a fun atmosphere, but this recent experience has left me questioning whether I will continue to visit your locations. I strongly urge you to take immediate steps to address the problems at the San Antonio facility, as no customer should be subjected to the kind of poor service I...

Topgolf San Antonio isn’t just a place to hit a few golf balls—it’s an all-in-one entertainment experience that offers something for everyone. Whether you’re a seasoned golfer, a complete beginner, or just looking for a fun outing with friends and family, Topgolf delivers on every front. From the moment you arrive, you’re greeted by a vibrant atmosphere that perfectly balances excitement and relaxation.

The facility is impressive, with multiple levels of climate-controlled bays that offer a comfortable experience year-round. Each bay is equipped with state-of-the-art technology that tracks your shots and adds a competitive edge to your game, making it fun for golfers of all skill levels. The staff are friendly, helpful, and always on hand to explain the game or provide tips, ensuring you have a great time, even if it’s your first visit.

But what makes Topgolf truly special is the combination of golf and entertainment. It’s more than just a driving range; it’s a social experience. Whether you’re here for a casual game, a birthday party, or a corporate event, the energy is infectious. The variety of game modes keeps things interesting, from classic driving range practice to fun point-scoring games that add a layer of friendly competition.

The food and drinks at Topgolf San Antonio are a pleasant surprise. Far from your typical sports bar fare, the menu offers a wide range of delicious options, from shareable appetizers to hearty mains. The dishes are thoughtfully crafted, with something for everyone—whether you’re in the mood for a juicy burger, crispy wings, or lighter, healthier options. The drink menu is equally impressive, with a great selection of craft beers, signature cocktails, and even mocktails for those who prefer non-alcoholic options.

The venue also features a lively bar area, perfect for those who just want to kick back and watch a game on the big screen TVs, or enjoy a drink while soaking in the atmosphere. The combination of good food, great drinks, and a fun environment makes Topgolf as much a place to hang out as it is to play golf.

Topgolf San Antonio is also incredibly family-friendly. Kids and adults alike can enjoy the experience, making it a perfect spot for family outings. There’s even a dedicated KidZone for younger guests, ensuring everyone has a great time.

For those looking to host an event, Topgolf offers a fantastic venue with flexible packages. The team takes care of all the details, from food and drinks to entertainment, making it a stress-free option for any gathering.

In a city full of entertainment options, Topgolf San Antonio stands out as a must-visit destination. It’s the perfect blend of sport, food, and fun, all wrapped up in an inviting and energetic atmosphere. Whether you’re celebrating a special occasion, planning a night out with friends, or just looking for a new way to enjoy your weekend, Topgolf delivers an experience that’s as memorable as it is entertaining. You’ll leave with a smile on your face, eager to return for...

I recently visited Topgolf San Antonio with high expectations for a fun evening, but unfortunately, my experience left much to be desired.

Booking Process: We arrived at 6 PM and tried to make a reservation in person, only to be informed that reservations had to be made online. This policy wasn't communicated clearly on their website, which led to confusion. When I checked online, I discovered a $70 booking fee, which I found to be outrageously high. It felt like an unnecessary and excessive charge, especially considering the overall cost of the experience.

Wait Times: After being told there was a two-hour wait, we decided to leave and come back later. To our frustration, when we returned just 30 minutes later, we were informed that the wait time had increased to four hours. This inconsistency in wait times was incredibly disappointing and disrupted our plans for the evening. It seemed that the staff either did not have an accurate system for managing wait times or were overwhelmed by the volume of customers.

Customer Service: The staff, while polite, did not offer any solutions or alternatives to make the wait more bearable or to compensate for the inconvenience. Clearer communication and better management of wait times would greatly improve the customer experience.

Overall Experience: While Topgolf San Antonio has the potential to offer a fun and enjoyable outing, the issues with the booking process and the erratic wait times significantly detract from the experience. The high booking fee adds to the frustration and makes it feel like the company is more interested in maximizing profits than ensuring a smooth and pleasant visit for their customers.

Recommendation: If you plan to visit Topgolf San Antonio, I highly recommend making a reservation well in advance online, despite the steep booking fee, to avoid the long and unpredictable wait times. However, be prepared for potential frustration and plan...