Sonic Drive-In — Restaurant in San Antonio

Rude and unprofessional. I placed an order on the app and waited 20 minutes for 2 drinks. I pressed the red button after 10 minutes and got no answer. Since there was no line, I pulled up to the drive thru window. I was asked if I was there for a pick up order, I let him know I had placed an order over 20 minutes ago and just wanted to see if I could cancel it. He then rudely turned and said, are you here to pick up an order or not. I asked, are you talking to me, because I thought maybe he was just being rude to someone else who was ordering, and he proceeded to say, yes, one of you two, whoever (there's was 2 of us in the front) I'm trying to make my life easier, so what's your name. I responded and he closed the window, before I could say anything else. He proceeded to get my order (a grilled cheese) that was probably sitting there for 20 minutes and was telling someone else my 2 drinks, that weren't made yet. He opened the window and I told him again, I would just like to cancel my order, ignoring me and taking someone else's order he stood holding the bag out the window moving it up and down. At this point I didn't want a cold grilled cheese nor my drinks anymore, I just wanted to cancel the order. With his attitude and rudeness I drove off because I knew I wasn't going to get anywhere with him when I had already asked him twice to cancel the order. I called when I left and no one answered. I will be calling again to try and get my order refunded and hopefully some customer service training is offered the this guy. I didn't even get a chance to get his name. But it was at...

Dolores you have a very poor excuse of a manager. If it’s her real name “tiana” has no consideration for customers especially repeat customers. I sat in your drive thru for 20 minutes without exaggerating. 4 more cars built up behind be had to shut off they’re cars and lower the window because supposedly your drive thru attendant never heard the bell as I pulled up. I honked my horn 10 times and yelled hello 10 times. It’s sad when you have a line full of money and they start driving off. I watched as three cars who payed pulled away from the window. I kept honking you can’t tell me when the window is open you don’t hear a horn honking repeatedly. Tiana did not give one damn care at all just rolled her eyes and shrugged her shoulders and said “it’s not her fault the bell never went off to know you were there”. I asked does the establishment not have cameras to see the long line building up and no orders being taken to which she said “we do but we’re to busy to see the screen”. HOW ARE YOU BUSY WHEN NO ORDERS ARE BEING TAKEN!!!?? If you do have camera rewind to Sunday Feb. 25th at 3:45-4:15pm. Tell me what’s the excuse for this. And what’s the point of having someone in management who clearly has no care for customers. She said there’s nothing she can do not even offer a damn louse drink like come on we come here 3X a week for dinner and 3X a week for ice cream at night . Congrats you’ve lost a customer that happily spends $200+ a month here. Money isn’t an issue thankfully for my family but I will never come back due to the disrespect and lack of...

I rarely leave bad reviews but everytime I come here I’m reminded why I don’t. I scanned others and seems to be the same complaints. The wait time I can handle it seems they’re understaffed half the time. I can sympathize. But every time I get my order (usually for my kids ) they are either “out of it” or “just started the ice cream machine” that’s usually what I go for since it’s usually for the kids. Now when I do get the right order the ice cream has no cookies in it. This time a grape NERDS slush, I kid you not 2-3 nerds in the slushie. That’s the photo I provided. As I went across the road to get a McFlurry from McDonald’s I ended up just ordering all new food because they didn’t even get my kids order right. This has happened before and just gave them both corn dogs. The icing on the cake is when the server comes out with three drinks. Drops a straw and doesn’t bother to get it or replace it. So to summarize three drinks two straws. Two orders one wrong. I hit the button to re order no one ever responded so thank you Sonic for taking me across the street to spend more money at McDonald’s. They really need to either staff or get the employees re trained there because shorting drinks that is usually for kids is terrible, money wasted. I would’ve asked for a refund but they never responded...