Subway — Restaurant in San Antonio

Ordered and payed through the app. They no longer have the classic chicken bacon ranch. It is now called Elite Chicken Bacon Ranch. They begin making my sandwich. I did not realize it came with rotisserie chicken, and asked if they could do grilled chicken instead. The guy who is the lead says they can't do it and goes to call his boss on the phone(because clearly he can't problem solve). While calling his boss, he initially told me I could go back through the app and build my own sandwich. I said I already paid why should I do this. One employee quoted me to build my own sandwich it would cost 11.97. The Elite Chicken was 11.99. The assistant lead or whatever he is comes back and tells me his boss/owner says they cannot do it. OVER 2 CENTS PEOPLE! So I had him cancel my order and I left. NO ONE KNOWS HOW TO PROBLEM SOLVE! If I were the lead I would have just said change it out for them. They probably throw a great deal of food away every nignt anyway. In order to make the sale $20+ that was already paid I would have said let them have the chicken of their choice. They were willing to loose a sale over chicken so they have now lost my business for life! 3 people on duty and none of them could solve a 2 cent problem. The owner is incompetent too! It is not my duty to solve the problem for them. That is why they get paid. I do not feel I was being unreasonable, and I would know in the future how to make the sandwich I want. STAY AWAY FROM THIS STORE AND FROM...

Go here because we have to (its closest to us). Today I decided to finally make a review thanks to my last impression of this place. Normally its the manager, a hispanic lady who rushes me through my orders and makes me feel like a bother. Shes rude and unfortunately always there whenever I go. I have come here many times and I don't think shes been polite nor smiled once. Today though she wasnt there. While standing literally in front of counter I hear a woman who works here who wears glasses (was working around 1pm today and she knows who she is) complaining about a person who ordered to go and asks for extra pickles. She mentioned "Im not about to get fired over this.. if they want more they can go across the street to walmart. " Pretty akward being that I was literally ordering extra pickles on my sandwhich at that moment. Just curious if its the rude manager in charge of hiring? Makes sense because i cant believe this lady said this in front of a customer. Damian ( i made sure to get his name because he was the only kind person here today, finished my sandwhich was kind and made a perfect sandwhich as I requested. (even added my extras without complaining, imagine that!!!) Cant imagine the complaining they do when I order to go. Honestly just drive to 1604 location or order to go so you dont have the "pleasure" of dealing with their lack of professionalism and...

My wife order food at 6:30pm and our food was not ready on time. We show up the time given just to find them standing around doing nothing but making jokes with the manager. They didn't even start making my es until I got there just for them to say they ran out of itlian herb and cheese bread cause they felt i was more important than to make the rest of my family sandwich and not only that they burn my sandwich. They didn't even have nothing on the line they took everything off the line. I'm so mad if ever go back and it happens again I'm throwing my sandwich at there face there is no excuse to ruin my sandwich and everyone else that went there to eat. Not only that it took them an hour to make there sandwiches I hate waiting. I never had to wait in Iraq in Mariner's Corp i should not be waiting for something that paid ahead and given...