Subway — Restaurant in San Antonio

We walked in ar 4:15pm on Wednesday, December 5th. There were 2 other people in line. I walked out after 5pm not wanting to ever go back to this location. There was one person behind the counter, who probably hasn't worked there for more than a week. I just wanted a Chipotle Steak and Cheese wrap the way it is made, no changes. I have had it once before and, honestlyb have no idea everything that comes on it. She proceded to tell me that I had to pick what I wanted, very rudely, I might add. Why did I have to explain to the employee that the recipe cards were right on the station? So after that, she made it with the recipe card but it was not wrapped right and fell apart all over me. I honestly think I will stick to another sandwich shop. Customer service, sense of urgency and presentation all seem to be lacking at subway anymore. Over 45 minutes to serve 3 customers, which would have made me late for work even if I wouldn't have had to go home to change my clothes because of the mess, plus rudeness of the...

My second time visiting this location and it's very disappointing. The first time I asked for heavy oil and vinegar, I could barely taste it on my sandwich. The line was super long. One of the workers, big guy, acted like he didn't wanna be there. Didn't pay it no mind, because I was in the mood for a Subway sandwich. But the next day, I took it upon myself to order from the website the sandwich to go so I can skip the hassle of the slow line they had. I ordered it at 9:25 a.m. this morning for a 7:20 p.m. pickup after I got off work. So not only was my sandwich NOT READY but they started on it at 7:00 p.m. when I got there. That was the point of me placing the order ONLINE! I wanted to pick it up and GO! So AGAIN, I had to deal with a LONG LINE, SLOW SERVICE, AND ONE OF THE OTHER WORKERS GOOFING OFF WITH THE CUSTOMERS! I was already tired from a long 9 hour shift! Never again will I come back HERE! Don't expect for the 2 guy workers to greet you! They won't! It's better when the women...

The whole point of ordering for pickup is so that the order can be complete and ready when we get there as we have a busy evening…. First they forgot A personal pizza when the order called for two secondly the pizza that was forgotten also didn’t have bacon that we asked for and we’re charged and then on top of that they didn’t cut the pizza …. On my foot long sandwich they also forgot the smashed avocado which we were also charged for as well and the. The bread for the 6 inch tuna sandwich was hard now we could have gone back to get everything replaced and redone but as I said in the beginning we have a busy evening and now have to deal with what we were served not to mention we also left a 15% Tip just to get our order in the condition that we received it …. This isn’t the first time we have had a problem with this location but I think it’s time that we stop going to this specific location in general after all it is in the west side of San Antonio and their...