The Honey Baked Ham Company — Restaurant in San Antonio

This ham is delicious. That's the star. ⭐

The company is notoriously bougie, but the ham was a tradition in my youth when we thought it was a local business here. (I was s child.)

I volunteered to go along for the Easter acquisition. I have decades of experience in more urban cities going into a small shop to quickly grab the one thing I need. But here!

It took me more than 15 minutes to secure the pound of sliced ham I knew I wanted going in. It was a busy time of the year, but a slow part of the day. I could not get the salesperson to answer my questions about the possibility of getting a pound of ham sliced and how much it would cost. They MUST work on commission. Clerk tried to sell me a whole meal for a bargain with their mediocre pies and frozen sides. Nothing would stop this person. I began to respond with patience and kindness early in because I was not convinced the person was developmentally or emotionally challenged!

When I finally prevailed, having witnessed someone at the next register walk in, request the same thing, pay and leave all while my person was in back to have it sliced, the seller tried one last time and I said no. Just the ham. Actually said, "week that's unfortunate because it would have been cheaper for just a few dollars more."

No highly priced corporate food product is worth this much time and aggravation! 8 very nearly forgot my manners during this...

Very disappointed in customer service! Stood in line for over an hour with two babies to be told when I got to the counter that they couldn’t sell me anything less then $65 dollars! I didn’t need a huge ham! I was basically forced! Who wouldn’t buy after waiting that long with kids?!?

Then during a pandemic you would think they would of had someone come outside and tell the line that wrapped around the building! Horrible service! Way to take care of customers who’ve been coming for over a decade!!!

They came came out to ask if anyone was corporate but couldn’t tell customers we don’t have any small hams for sell?!? Like heads up guys?! Out of 10yrs of great survive this has never been an issue. But today it was? Then she said well if you have a reservation we can and then said we’ll let me make one then. She then relied well no you can’t now because we...

Very disappointed that we called and were told we could get stuffing sold separately in store ( even though it's not offered on web site). Went in and the lines were understandably long. Waited in line while the cashier had to stop helping the line and prepare sandwiched for the lady 2 people in front of us ( not sure why the cashier is the only person trained to make sandwiches when others were standing around). 15 minutes later she returns to the cashier ( Noone else apparently could help a line of people 15 deep while she was making sandwiches). When it's finally my turn, I am told that they won't sell me the stuffing alacart....very disappointing communication issues. It should be noted that I went around the corner to HEB and was helped...