The Original Rocky's Taco House — Restaurant in San Antonio

Regular customers, but tonight mgr.said we can nolonger be served. After many many years of going to Rockys we had never been disrespected or denied food. Tonight just like any other time we go my niece and I ordered menudo. My niece was served first and immediately she brought it to the mgr.attention that the bowl hardly had any menudo. He ignored her and walked away. He brought my bowl and it was the same thing. I let him know that both our bowls hardly had menudo in them. He (mgr.)said I can tell the cook but if they add more I would need to charge you for extra menudo. I told him I didn't want mine. He became very upset. He then brings my friends plate of huevos ranchero. My friend then asked the mgr.to please bring me a plate like his. Once again mgr.gets upset and says I'll place the order but it's going to be a long while. 22 minutes went by and my friend asked the mgr.about my plate. Now this is when the Mgr.blew up raising his voice saying that there were many orders ahead of my plate. My niece then said to him calm down nobody mad. He then said yall calm down! We looked at each other and told him we are not yelling at you. He then mumbled something walking away. Bottom line was he canceled my plate. He told the lady waitress to let let us know that he canceled my plate. The kind lady waitress was very apologetic. We then told her we date blame her. She looked very sad. Shortly thereafter as we were at the register paying the waitress then informed us that the mgr.said that we can nolonger be served. We were very surprised to hear that. We have been very loyal respectful and high tippers. We couldn't understand why he made that decision but I told my male friend that I would go in and speak to the owner. The one thing is when yalls mgr.blew that he had alot of orders there were hardly any people. 2nd if and I hope you do have cameras in your establishment you should review them and see that there is no reason for us being told that we will no longer be served. Your mgr.is very rude and very unprofessional. He does not have any communication skills. You are very welcome to go by the other Rockys and ask if we have ever given any problems. My understanding is that every Rockys is not owened by same owner. We just feel that we were wrongfully accused of something that we didn't do. Mind you I will be glad to show you that I reside in kirby and I always go to Your Rockys or one of the others depending where we went out to. We always go back to Rockys because of their good food friendly staff and because it always feels like home. Hope the right thing is done....

On Father's Day I ordered a dozen of bean and cheese tacos and 1 Carne guisada when my kidos received tacos it was completely wrong. I contacted Rockys and was told order would be replaced and delivered but unfortunately I was giving directions to the person on the phone the person seemed distraughted so I went and suggested that I would have my father pick up tacos even though I have paid delivery and service fee through there delivery service. But I would call and let them know if my father would go. So that was Sunday and today is Tuesday, so when I called to retrieve my order for my kids the owner states that he made tacos on Sunday and they went to waste so he wasn't gonna replace them. So u mean to tell me that my tacos had been sitting there all day with no phone call that my father was going to pick them up. That is a health violation and disgusting...especially since the owner admitted to it. He repeatedly hung up on me and said he would notify police if I kept calling cause I was yelling at him and I tried explaining that I work in a area where I echo and sound loud but he refused to listen and hung up called one last time and a female answered and said why are you crying mam...I told her u know what say what u gotta say out loud so everybody can hear but I'm crying because I'm a single mom w 3 kids and I just want what was owed to me but obviously they are so unkind and the owner told me to contact Uber and deal w them but I couldn't since it's been a few days and because I took the owners word my order would be replaced and of course a excuse occurred...it shouldn't matter how big or little the order is customer service should always be acknowledged by the staff and owner of any restraunt, store, or anything that is a service to anybody who is a customer. I was always told by my grandparents you treat the people the way u would want me to be treated with kindness and respect but that's not the experience here at Rocky's...even though I may be upset they have amazing food but there customer service from staff and the owner is unexceptable....I hope my feed back reaches out to people to learn what type of inhumanity that I have received from the owner...i wish nothing but success...

We've been to Rockys many times. I really don't think i've ever walked out disappointed. The food is pretty good and i've had everything on the menu, well almost everything. One of my favorites is the menudo. It always taste fresh. I wish they would put more harmony. (Pozole) in it. The barbacoa always tastes fresh. The tripa taco are made to order. You can have them soft semi crispy, or super crispy. Iv had the Rockys plate, and it was big. They serve it to you on 2 plates. The Chalupa, the puffy taco and salad on one plate and the enchiladas, beans and rice on another. Oh before i forget tortillas are fresh. The flour and the corn are made in health. They are actually made when you order them. The corn tortillas are so good. They're not thin like your store bot.Tortillas these are a little thicker. They pair very well with the menudo. If I was to complain, the only thing would be that they nick you and die meal for all the little things like onion, Cilantro, extra limes. I don't mind paying it, but it should come with your menudo. But other than that, everything else is great. It's a great place to go after you leave a bar or a club. They are open 24 hours 7 days a week. On the weekends be prepared to wait. Especially if you go around 2am and 3am. If you do find yourself that you have to wait, just wait...