Carl’s Jr. — Restaurant in San Bernardino

Tonight we decided to try the "Beyond Burger". We've been talking about it for days. Unfortunately this establishment has ruined it for us for awhile. First we left drive thru and checked our order. My partner ordered hers on sourdough. So why when we checked it the top was sourdough and the bottom was a regular bun? Took it back inside so they could redo it. Got home my partner looks at hers and it was a raw beef burger and mine was cooked but beef. Get BACK in the car drive to restaurant and find out it was beef and had them remake the order. I was so disappointed that by the time I got home I didn't really want it anymore. The manager was apologetic but he didn't offer me anything to ease my pain such as dessert a free drink something! The female cashier and the African American manager were the only reason that it didn't go sideways. Although they do have a young male cook who definitely needs to work on his customer service. They really need to take pride in their work. There is a reason this place only has 1.5...

BE VERY CAREFUL WHEN YOU RECEIVE YOUR CHANGE BACK AT THIS RESTAURANT MAKE SURE YOU CHECK IT IN FRONT OF THE CASHIER BEFORE YOU LEAVE HER SIGHT BECAUSE I GOT A FAKE $5 DOLLAR BILL BACK FROM THEM AND I WAS ABSOLUTELY SURE BECAUSE I ONLY HAD THAT $5 NO OTHER 5'S PLUS AFTER BUYING FOOD THERE THROUGH THE DRIVE THRU I WENT STRAIGHT TO BUY A MONEY ORDER AND THEY WERE THE ONES THAT LET ME KNOW THE BILL WAS FAKE AND HELD ON TO IT. WHEN I CALLED CARL'S JR TO LET THEM KNOW WHAT HAD HAPPENED THE MANAGER IN AN UNPROFESSIONAL WAY SAID THERE'S NOTHING THEY CAN DO ADMITTED THAT THIS HAPPENS FREQUENTLY AND SAID THEY JUST DON'T CHECK FOR FAKE BILLS SMALLER THAN $20 SO I SUGGEST YOU CHECK YOUR CHANGE OR YOU'LL BE SCREWED AND EVEN IF $5 MAY NOT SEEM MUCH TO HER I WORK HARD FOR MY MONEY JUST LIKE SHE DOES AND IT'S 30...

I drove through the drive through at 10:51 pm. I ordered “Hi can I order two number 12’s, a jalapeño poppers”. (Emmanuel asked 6 or 9.)” I said nine”. He asked anything else? and I told him yes fried zucchini’s. I got to the window paid and was handed my order with just the burgers, jalapeño poppers, and fried zucchini. I asked Emmanuel for the drinks he said we didn’t order drinks. I explained that I orders two number 12’s. He never asked if i wanted drinks or any thing. And then went on and said there are two of us here and we are busy!!!! Then he made it seem like it was gonna be a hassle to make fries for our order. Completely un exceptable! I am a general manager in the food industry. That should not be tolerated customers should not have to ask for drinks and fries if we are asking...