Panera Bread — Restaurant in San Bernardino

Every time I come here, the ladies are almost ALWAYS rude and have attitude in their voice. I'm not sure what I did wrong to be treated that way. I always treat them with respect and thank them when they hand me my order. Today was the final straw with this location. The girl running the drive thru window around 1:30-1:40pm (I couldn't catch her name before she slammed the window shut) was very rude. She asked if I was picking up or placing an order. I told her I was there to pick up an order. With attitude and kind of raising her voice at me, she asked for the last name, then told me to pull up to the window. Then to top it off, she handed me my food saying "here". I stayed kind even though I felt disrespected. I thanked her and she said "Mhmm" with a smirk on her face and slammed the window. Like what did I do to deserve that? You never know what someone is going through. Treat people the way you'd want to be treated if you were the person picking up their drive thru order. Some of these ladies working here should not be in a customer service role if they can't be patient and kind with the customers. I'd understand if I was treating them poorly but I literally just came through to pick...

This is my nearest Panera to home and work. Although, my past 3 visits have been horrible. I always place my order for rapid pick up drive thru. The last 3 times I've waited around 30 minutes in the drive thru lane. Keep in mind I don't get in line until I get notify that my order is ready for pick up. When I finally make it to the window the ladies there are rude and don't even apologize for the wait time. By the time I start eating my soup was cold, sandwich was soggy and drink was watered down. This last time I waited 45 minutes to pick up a order of 6 assorted pastries. I waited 45 minutes so they hand me items that should already be ready just needed to be boxed up. I did send in a complain on the app but I really hope the manage or owner to this location sees this because its absolutely ridiculous the amount of time they take to give you a order that was placed...

Absolutely outstanding service! Jenny—yes, Jenny from the block, was such an awesome young lady. Patient, versatile, and so friendly! She helped me with my order during my very first visit to a Panera Café, and I absolutely loved the experience ❣️❣️ She even had the cooks prepare me a super fresh and extra special Strawberry Caprese Salad with chicken perfection! And the soups… oh man, they were delicious 🤤 The roast beef sandwich was also amazing. Panera, you’ve got a gem in Jenny! My husband was craving the fresh coffee and she made sure the coffee was there fresh fresh yes 🙌 I recommend the corn chowder soup. So flavorful and their Mac & Cheese was also delicious 😋 We needed something wholesome as we were traveling for 10 hours and needed these...