Diamond Head General Store — Restaurant in San Bruno

We arrived hungry and were a bit dismayed to be quoted a 2 hour wait. I'm a huge fan of Hawaiian comfort food, it's one of my favorites in fact. So we grabbed a number from the friendly staff member at the front desk and decided we would run errands for an hour and head back to see where we stood. It appeared there were a fair number of people who decided they couldn't wait and it would be our turn fairly soon. After another 15-20 minutes we were seated. We ordered a lot since we thought we probably would never sit through the wait again and wanted to sample what this place had to offer. The menu seems to change a bit, I don't know how often. We ordered the cornbread, strawberry milk french toast, kalua pork loco Moco, and the PEC. This was one of the most delicious meals I have had. I couldn't believe it would be worth the wait. I've been let down by hype and long lines before but this made up for the long line and somewhat odd wait-list method. The corn bread was a moist, fluffy, tender and yet still substantial piece of heaven. It had pieces of nori and puffed soy(?) That added a unique flavor and texture to compliment the honey butter that was served alongside. The french toast was three pieces and the bottom slice was soaked or possibly injected with strawberry milk along with an egg batter. The top two pieces were more of a standard custard like egg batter. They used a soft challah like bread that slightly reminded me of a Portuguese sweet bread. The French toast was tender and delicious and topped with butter, sliced strawberries, puffed soy and a strawberry poki skewered them together. The loco Moco had a thick flavorful rich gravy covering some of the best kalua pork I've had including the kalua pork I've had in Hawaii. Eggs and rice were cooked perfect and on top was what I thought to be a type of pickled daikon that added a great flavor and texture to a dish I already thought was perfect. The PEC was like a burger except instead of a beef Patty they use a home made Portuguese sausage Patty with cheddar cheese, tea leaf aoili and jalapeno all topped with a fried egg. It was incredibly good and I didn't want it to end. After our meal I went and thanked the chefs before leaving and I look forward to going back. Just not looking forward...

IS THIS PLACE HYPE Or THE TRUTH? LETS DIG IN.

For most of us we know that this place has had the longest lines in San Bruno. And to be honest I have been avoiding this place because of that reason. Well today that changed. I was well aware of the wait time for this place, so we decided to hit em on a Friday instead of the weekend. We had a party of 4, keep in mind 6 people is the maximum number for a party due to the size of the establishment. We waited for about 70 mins on a Friday around noon. The weather was hot and luckily there is shade. They do not let you wait in the restaurant. We finally got seated and waited for about 10 minutes to have someone take our order. Let's start with The restaurant. As soon as you walk in You get hit with a smell of some good cookin. The seating arrangements are a little snug in the center but if you get a table close to a wall or window you're good. The paint on the walls is a little tacky it really doesn't fit the Japanese Hawaiian vibe that this place is going for. Reminds me of a 7yr old kids bedroom or a middle aged librarians bathroom. The ceiling had spots on it very dirty and cold. Let's get to the food. We got our food about 13mins after we ordered it, came out hot and I must say the presentation was excellent! They make their food look good! I ordered the the Fire in your hole fried chicken. Which is Japanese spicy fried chicken Ginger slaw with and a toasted cruffin over a sunny side up egg with a rack of country potatoes. The chicken was Crispy but a little overpowering with the seasoning which tasted Like the devil's a** It is pretty dam Spicy. The slaw was good not to tangy or acidic, and the potatoes were on the salty side,Kind of reminded me of the Red Robin Seasoning super salty (yuck). The one thing I did really enjoy was the cruffin. So good! Waiters are little slow being that we had Ordered the the spiciest thing on the menu I was kind of upset that the waiter did not come and re- fill our water until we had asked. This place is OK! it is definitely definitely not worth the wait if you do find yourself in San Bruno and have time to kill I would recommend this place if not I'm sure you could find another place just as good this place...

Just had the absolute worst experience in my entire life attempting to dine in. Before I walk into this restaurant, a sign on the door says "Come in we're open and awesome", however the complete opposite scenario unfolded. The first thing a waiter says when she sees me is "go back outside and put your name on the waitlist", shooing me away with her hand. Mind you the place isn't packed, there are several tables clean, and available, also there's no one on the waitlist on this frigid Tuesday afternoon. I look at her confused and astonished by her poor attitude and go back outside to the 40 degree weather. I should've walked out on this first rude interaction.

I'm waiting for a good 10 minutes when I go back inside. I ask to see a manager since the waitress who shooed me away outside clearly wasn't trained and lacked in basic restaurant etiquette. The manager apologized for her behavior. I asked her why is this a policy to shoo customer back outside to the cold when clearly I'm not blocking the entrance. Instead of her properly assessing the situation and seating me she continues to argue. By far the rudest person in this situation was Chad the owner. I was appalled when he came out extremely hostile and walked right up to my face. His lack of professionalism and hostile behavior is what made my jaw drop. He literally yells at my face the reasoning behind forcing customers to wait outside is due to this hole in the wall "establishment" having been sited for their poorly designed entrance. So now they force their customers to wait outside before being called in.

I've gotten better customer service in the sketchiest parts of SF, such as the Tenderloin neighborhood. Don't dine here if you're accustomed to basic customer service and etiquette. As Nicole U. noted in her review ".. the way we were treated was just not right and anyone with a common sense of restaurant etiquette would know this." Many other people have had similar extremely rude experiences here. I'm not surprised as I read some and relate to their horrendous experiences. There are just too many great restaurants around here for the owner to act pretentiously rude, that behavior will only lead to the demise of your...