Insomnia Cookies — Restaurant in San Carlos Park

This is an established brand, in which I enjoy their product. This review is based solely on this particular location. I'd give "4" stars for the staff because the staff member that took our order was prompt and courteous. I have to give the overall review "2" stars, because it didn't live up to what Insomnia cookies promotes... WARM cookies. We waited for our cookies (that I spent $40 for btw) for over 20 minutes, just to receive EVERY cookie being cold and hard. It was quite a letdown and although I probably should've requested a refund, I chose not to bc I didn't want to wait another 30 minutes. It is my hope that this was solely based on this being a new location and they haven't quite established how to keep up with the demand and/or manage their time and supplies. Hopefully, reviews are being read and used as a learning tool to get this location into gear. I'll give it a few weeks and try...

The staff at the Estero store are totally awesome! I have placed several cookie orders to be shipped as well as enjoyed my fair share of these cookies in person over the last week! I got to meet the manager Libby, she was so kind and thoughtful and was able to help me get everything all set up for my cookie shipping. While I was in the store, I got to see her and her team, and you could just tell the energy in the store was...

I went to Insomnia for the very first time on Sunday night. I’ve heard good things about this place so I decided to go on my own time. I was kindly greeted by whoever it was working that night and I let him know that I was there to pick up an order. He then asks “can you show me the Uber eats, DoorDash or pick up confirmation TO MAKE SURE YOURE NOT STEALING SOMEONES FOOD…” Im not coming back...