Burger King — Restaurant in San Diego

To all who may visit,

This is only my shared experience. I hope that you may be fortunate enough to have different staff on duty, different attitudes in place, and different disposition about working in an establishment that’s meant to cater to the public. As a paying customer, my girlfriend and I are not only disappointed, but do not feel satisfied with the overall purchase of our food.

We initially chose this Burger King because it was the closest to our residence (Univeristy Ave) in December week of the 7th. My girlfriend and I were in a mood to try the newly advertised melt burger. Upon arriving to the location, I was promptly met by someone who didn’t understand my request. I then repeated, choosing slightly different wording, to which the person taking the order gave their microphone to someone else. I then promptly asked if they were selling the melt, which I was melt with a confused “No, and that they had not heard of it and weren’t selling it there.”

Disappointed, but not willing to waste gas or upset my girlfriend too much, I called to ask her what she then wanted. When she made her order, she asked for a crispy chicken sandwich. I then orders a bacon king WELL DONE. The order came out to 22.28.

When I got to the window, I paid, then received the drinks shortly after receiving my card. After a brief wait, I was told to pull up to the door and the meal would be brought out. After another 2-5 minute wait, I then received my order, and I left the establishment.

Arriving home, I distributed the meal to my girlfriend and myself. Her sandwich was of no issue. She only mentioned the fries were very small for a large in comparison to other fast food establishments. I unwrapped my sandwich and noticed it wasn’t very well cooked, but rather, looked as though it had been left under a heater, as the cheese was very melted and the meat itself did not look properly “charred.” It was after 9pm, and a 15 minute drive one way, so I ate my sandwich and enjoyed at least the fries.

To back up my story, I have provided the pictures below of the receipt, and my burger. Safe to say, I will not visit this location again, and I understand why their ratings are already low. If a customer is paying and makes a request, I believe that request should be honored and respected within the perimeters of work conditions and...

The food is the "BOMBDIGGITY"! That means the food is pretty good and usually good for the most part. Just keep on improving and get better. As best as you can, try to make the food AHAP(As Healthy As Possible).Bring the prices down lower and make it more affordable, not expensive, regardless of the world that we live in today. That goes for your customer service as well.Please treat your customers with respect, regardless of what their race, gender,,age, nationality, religion, or sexual orientation is. Don't go by the color of their skin, but by the content of their character. Also, Burger King, at "ALL" of your locations, not just certain ones, you should offer Military Discounts for "ALL" of the Members of the Armed Forces from "ALL" of the Military branches; the Active Duty, the Reservists, and the Retired Veterans and their families. Also, starting with the members of the Armed Forces,who either are currently serving or have served and retired, however you wanna do it, on their 5th, 6th, 7th or longer, whatever amount of visits it is that they come, whether dining in, order to go, or even the drive thru, whatever the number of visits that is for that customer or customers, after their 5th visit or so,,they should get whatever it is that they order, it doesn't matter what size it is,if the cost of their order adds up to at least $7.00(7 dollars), or more, and it doesn't matter how many food or drink items that they order, the desserts as well,it should be free, no questions asked. Just make sure that they're truthful and not lying and trying to commit fraud, trying to get over on you. Check their Military IDs if you have to, which I believe that you're supposed to be...

Im handcapped with messed up foot ordered on app and ur Restaurant on el cajon blvd told me i had to come in side even doe i ordered online already and paid for order. I felt that as disappointing and discrimination just trying to order for my kids and ur establishment has no respect i asked a question why and instead of answering he closed the window on me. I didnt scream just was confused so why cant they answer my question with a valid reason so i ask how do i cancel and still ignore i was only one at drive thru for 6 minutes nobody behind me while i sat trying to figure out what if they were about to say something because they were talking together. if anything instead of telling someone they need to walk in with handicapped for no reason maybe they should tell park to the side and they bring it..why would i i come thru drive thru and also order ahead if i was coming inside..also told me since over $20 that was policy..ok 2 meals large would be over $20 so i know they were making up stuff ..then another car finally came behind me and finally opens up window to ask can i pull to the side..im extremely dispointed in...