Domino's Pizza — Restaurant in San Diego

Rippp off! And bad customer service!! This place is not worth 3.7 stars! Nor is it worth one star from me. My fiancé called in and the Dominos call center tried to transfer but she said she can’t get ahold of the store. So, bc I was already on the road I stopped in and first thing I asked the person at the register is “what specials do you have?”. He said “we don’t have any!.” Next thing I knew he charged me $27 for one large pizza. (nothing else) I said ohh no I didn’t ask for a large it’s only two of us please ring me up for a medium. He basically insisted bc he applied the discount and due to the price of a medium for a few dollars more I should get the large. I figured ok but not too happy about it. I paid. A little after, I’m standing out side and noticed through the window on the inside of Dominoes by the side wall on a chalk board was a “managers special”. I quickly asked the person at the register (different person) if I could get $13 manager special and he refused. I insisted to talk to the manager and he said “I am the manager”. I got annoyed and said clearly you are not the right person bc I’m basically asking to honor the manager special price due to this is the exactly a five topping pizza as what you are advertising it’s an even fair deal. $13 to $27 is quite a difference, normally I wouldn’t be that person if it was a few bucks but I think it’s fair. So, why didn’t your guy offer me the special when I asked. He clearly said you already paid so no I won’t refund you the difference. I said really! Ok guess what the pizza is sitting here since we have been talking I have not touched it or taken it into my possession so I want a refund. He went to grab his manager. Now, this manager said the best he can do is charge me $18 bc I have added mushrooms to my order I said bc that’s what your first guy said is that I could add one more topping, the order comes with five toppings he said well you have one extra I said if I had known that I wouldn’t have added the mushrooms, so you’re basically charging me $5 for one added toppings. Whatever I paid the $18 and will...

Literally gets orders wrong or late 50% of the time. My thought is, they simply don't read the orders that come in, fully. Another thing, I'm literally a Google-mapped 4-min drive from this store and my pizza somehow gets to me wrong, cold/old and 70 mins later...on a Tuesday. I've even had them redeliver a wrong order(same exact thing i order ever time) and it was STILL wrong...and it's just this store... HOWEVER, when it's right, it's SO right. That's why I keep coming back: in hopes that this time, it'll be right. Luck of the draw, really... Just ordered 2 mins ago, as I write this, so we will see...

*Update: I called 10 mins after the app saying it was delivered (35 mins after i orderd - but no pizza was delivered) and they told me the driver should be here, "in the next 5-10 mins." 10 mins goes by and the driver calls to say "the store had a mix-up and that she should be back within 5-10 more mins." 22 mins goes by and the pizza was finally delivered...again, the store is 4 mins away, according to Google. It took and hour, the pizza is Luke warm, and I called it precisely: 50%...

They got it all wrong. I spent $40 there and paid on line. When I walked in I was not given a receipt. 1 CUSTOMER SERVICE -ZERO. Food was not ready at the time they said it would be. Only a couple minutes off. FOOD SERVICE- TWO. It was semi crowed so we took our order outside to check. Found out we were missing cheese bites. ORDER CORRECT -ZERO. So I went back to get missing items. When I did I figured they would know what item was missing and I just told them it was the bites. Apparently they have two kinds of bits and I was given the wrong ones. Meanwhile our other food was getting cold. CORRECTING ORDER-ZERO. By the time we got home I was tired and upset but I was going to let it go and enjoy my pizza night. So my son, who is very picky doesn't like cheese so we got him boneless chicken and cinnamon sticks with icing. Will as it turns out that his cinnamon sticks were chicken with bbq sauce. I checked that item myself in the darkness outside of domino's. I was wrong. I'm so...